-24
NPS
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Stockman Bank
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About Stockman Bank's Brand
Stockman Bank is a complete financial center providing personal, business, agricultural and real estate banking services across Montana.
Brand at a Glance
72%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.8/5
Customer Service
Stockman Bank NPS
Stockman Bank's Net Promoter Score (NPS) is a -24 with 38% Promoters, 0% Passives, and 62% Detractors. Net Promoter Score tracks whether Stockman Bank's customers would recommend using the product based on a scale of -100 to 100.
Stockman Bank Overall NPS
| 38% | Promoters |
|---|---|
| 0% | Passives |
| 62% | Detractors |
Stockman Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -50 | Mar 2024 | -50 |
Apr 2024 -33 | Apr 2024 | -33 |
May 2024 -20 | May 2024 | -20 |
Jun 2024 -27 | Jun 2024 | -27 |
Jul 2024 -33 | Jul 2024 | -33 |
Aug 2024 -39 | Aug 2024 | -39 |
Nov 2024 -29 | Nov 2024 | -29 |
Dec 2024 -37 | Dec 2024 | -37 |
May 2025 -29 | May 2025 | -29 |
Jul 2025 -27 | Jul 2025 | -27 |
Sep 2025 -30 | Sep 2025 | -30 |
Oct 2025 -23 | Oct 2025 | -23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stockman Bank NPS by Gender
Male customers rated Stockman Bank's NPS 80 points higher than Female customers.
Male
-20
Stockman Bank's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
-100
Stockman Bank's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Stockman Bank NPS by Ethnicity
Stockman Bank's NPS was rated -42 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
Stockman Bank NPS by Age
Stockman Bank's NPS was rated -50 points by customers ages 66+ on Comparably.
Stockman Bank NPS by Usage
Stockman Bank's NPS was rated -100 points by customers who have used Stockman Bank's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Stockman Bank Customer Reviews
Out of the 3 Stockman Bank customer reviews 2 were positive and 1 was constructive. Stockman Bank customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Stockman Bank Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Stockman Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stockman Bank Customer Loyalty Score by Gender
Female customers rated Stockman Bank's Customer Loyalty score 18% higher than Male customers.
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Male
82%
Yes
Female
100%
Yes
Stockman Bank Customer Loyalty Score by Ethnicity
Stockman Bank's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Stockman Bank.
87
out of 100
Caucasian
Stockman Bank Customer Loyalty Score by Age
Stockman Bank's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Stockman Bank.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Stockman Bank Customer Loyalty Score by Usage
Stockman Bank's Customer Loyalty score was rated 82% by customers who have used Stockman Bank's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Stockman Bank Product Quality
2.6/5
Stockman Bank has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Stockman Bank Product Information
Stockman Bank’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- https://www.stockmanbank.com
- Company Size
- 501-1,000 Employees
Quick Insights into Stockman Bank Product Quality
Stockman Bank's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Stockman Bank Product Quality the Highest
Ranked Stockman Bank Product Quality the Lowest
Stockman Bank Product Quality Score by Gender
Male customers rated Stockman Bank's Product Quality score 1 stars higher than Female customers.
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Male
2.5/5
Female
1.5/5
Stockman Bank Product Quality Score by Ethnicity
Stockman Bank's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Stockman Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Stockman Bank Product Quality Score by Age
Stockman Bank's Product Quality score was rated 1.9 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Stockman Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.9 | 66+ | 1.9 |
Stockman Bank Product Quality Score by Usage
Stockman Bank's Product Quality score was rated 1.5 stars by customers who have used Stockman Bank's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Stockman Bank Pricing
Stockman Bank ROI & Value For Money
2.6/5
Stockman Bank has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Stockman Bank ROI
Stockman Bank's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Stockman Bank ROI the Highest
Ranked Stockman Bank ROI the Lowest
Stockman Bank ROI Score by Gender
Male customers rated Stockman Bank's ROI score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Stockman Bank.
Male
2.5/5
Female
1.5/5
Stockman Bank ROI Score by Ethnicity
Stockman Bank's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Stockman Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Stockman Bank ROI Score by Age
Stockman Bank's ROI score was rated 1.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Stockman Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
Stockman Bank ROI Score by Usage
Stockman Bank's ROI score was rated 1.5 stars by customers who have used Stockman Bank's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Stockman Bank Customer Satisfaction (CSAT)
Stockman Bank Customer Satisfaction (CSAT) Score
38 / 100
Stockman Bank has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
5%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
52%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stockman Bank Customer Satisfaction
Stockman Bank's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Stockman Bank's Customer Satisfaction.
Ranked Stockman Bank Customer Satisfaction the Highest
Ranked Stockman Bank Customer Satisfaction the Lowest
Stockman Bank Customer Satisfaction Score by Gender
Male customers rated Stockman Bank's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Stockman Bank.
40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Stockman Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Stockman Bank's Customer Satisfaction (CSAT) score was rated 29% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stockman Bank.
29 / 100
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
57%
Stockman Bank Customer Satisfaction Score by Age
Stockman Bank's Customer Satisfaction score was rated 25 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Stockman Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 25% |
Stockman Bank Customer Satisfaction Score by Usage
Stockman Bank's Customer Satisfaction score was rated 0 points by customers who have used Stockman Bank's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Stockman Bank Customer Service
2.8/5
Stockman Bank has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Stockman Bank's Customer Service
Address
700 Main Street, Miles City, MT 59301
Website
https://www.stockmanbank.com
Phone Number
406-234-8420
Quick Insights into Stockman Bank Customer Service
Stockman Bank's Customer Service score was rated highest by customers ages 66+, and rated lowest by Male customers.
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Ranked Stockman Bank Customer Service the Highest
Ranked Stockman Bank Customer Service the Lowest
Stockman Bank Customer Service Score by Gender
Stockman Bank's Customer Service score was rated 2.3 by both Female and Male customers on Comparably.
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Male
2.3/5
Female
2.3/5
Stockman Bank Customer Service Score by Ethnicity
Stockman Bank's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Stockman Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Stockman Bank Customer Service Score by Age
Stockman Bank's Customer Service score was rated 3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Stockman Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 3 | 66+ | 3 |
Stockman Bank Customer Service Score by Usage
Stockman Bank's Customer Service score was rated 1.5 stars by customers who have used Stockman Bank's products/services for Over 10 Years.
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Stockman Bank as an Employer
4.2/5
Stockman Bank has a 4.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Stockman Bank scored a -24 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Stockman Bank would recommend the brand to a friend. ENPS measures how likely Stockman Bank employees would recommend working at Stockman Bank to a friend.
Net Promoter Score
-24
NPS Score
| 38% | Promoters |
|---|---|
| 0% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
