-65
NPS
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StockTwits
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About StockTwits' Brand
StockTwits is a real-time financial communications platform for the financial and investing community.
Brand at a Glance
82%
Customer Loyalty
2.1/5
Product Quality
2.3/5
Pricing
2/5
Customer Service
StockTwits NPS
StockTwits's Net Promoter Score (NPS) is a -65 with 10% Promoters, 15% Passives, and 75% Detractors. Net Promoter Score tracks whether StockTwits's customers would recommend using the product based on a scale of -100 to 100.
StockTwits Overall NPS
| 10% | Promoters |
|---|---|
| 15% | Passives |
| 75% | Detractors |
StockTwits NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -33 | Mar 2021 | -33 |
May 2021 -60 | May 2021 | -60 |
Jul 2021 -51 | Jul 2021 | -51 |
Aug 2021 -37 | Aug 2021 | -37 |
Sep 2021 -40 | Sep 2021 | -40 |
Oct 2021 -45 | Oct 2021 | -45 |
Apr 2022 -54 | Apr 2022 | -54 |
Jun 2022 -57 | Jun 2022 | -57 |
Sep 2022 -60 | Sep 2022 | -60 |
Nov 2022 -63 | Nov 2022 | -63 |
Jan 2023 -61 | Jan 2023 | -61 |
Jul 2023 -65 | Jul 2023 | -65 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
StockTwits NPS by Gender
StockTwits's NPS was rated -89 by Male customers on Comparably.
Male
-89
StockTwits's NPS was rated -89 by Male customers on Comparably.
0%
Promoters
11%
Passives
89%
Detractors
Female
N/A
StockTwits's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
StockTwits NPS by Ethnicity
StockTwits's NPS was rated -78 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -78 | Caucasian | -78 |
StockTwits NPS by Usage
StockTwits's NPS was rated the highest by customers who have used StockTwits's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -67 | 1 to 2 Years | -67 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
StockTwits Customer Reviews
Out of the 4 StockTwits customer reviews 2 were positive and 2 were constructive. StockTwits customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
StockTwits Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of StockTwits users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
StockTwits Customer Loyalty Score by Gender
StockTwits's Customer Loyalty score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of StockTwits.
Male
80%
Yes
Female
N/A
Yes
StockTwits Customer Loyalty Score by Ethnicity
StockTwits's Customer Loyalty score was rated 90% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of StockTwits.
90
out of 100
Caucasian
StockTwits Customer Loyalty Score by Usage
StockTwits's Customer Loyalty score was rated the highest by customers who have used StockTwits's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
StockTwits Product Quality
2.1/5
StockTwits has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock StockTwits' overall Product Quality score rated by its users and customers.
StockTwits Product Information
StockTwits’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://stocktwits.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
FinTech
Media
SaaS
Social
Sports & Entertainment
Quick Insights into StockTwits Product Quality
StockTwits's Product Quality score was rated highest by customers who have used StockTwits's products/services for 1 to 2 Years, and rated lowest by customers who have used StockTwits's products/services for 2 to 5 Years.
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Ranked StockTwits Product Quality the Highest
Ranked StockTwits Product Quality the Lowest
StockTwits Product Quality Score by Gender
StockTwits's Product Quality score was rated 1.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of StockTwits.
Male
1.9/5
Female
N/A
StockTwits Product Quality Score by Ethnicity
StockTwits's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of StockTwits.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
StockTwits Product Quality Score by Usage
StockTwits's Product Quality score was rated the highest by customers who have used StockTwits's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
StockTwits Pricing
StockTwits ROI & Value For Money
2.3/5
StockTwits has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock StockTwits' overall ROI score rated by its users and customers.
Quick Insights into StockTwits ROI
StockTwits's ROI score was rated highest by customers who have used StockTwits's products/services for 1 to 2 Years, and rated lowest by customers who have used StockTwits's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked StockTwits' ROI score.
Ranked StockTwits ROI the Highest
Ranked StockTwits ROI the Lowest
StockTwits ROI Score by Gender
StockTwits's ROI score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of StockTwits.
Male
2/5
Female
N/A
StockTwits ROI Score by Ethnicity
StockTwits's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of StockTwits.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
StockTwits ROI Score by Usage
StockTwits's ROI score was rated the highest by customers who have used StockTwits's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
StockTwits Customer Satisfaction (CSAT)
StockTwits Customer Satisfaction (CSAT) Score
28 / 100
StockTwits has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
58%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into StockTwits Customer Satisfaction
StockTwits's Customer Satisfaction score was rated highest by customers who have used StockTwits's products/services for 1 to 2 Years, and rated lowest by customers who have used StockTwits's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked StockTwits' Customer Satisfaction.
Ranked StockTwits Customer Satisfaction the Highest
Ranked StockTwits Customer Satisfaction the Lowest
StockTwits Customer Satisfaction Score by Gender
StockTwits's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of StockTwits.
25 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
StockTwits Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
StockTwits' Customer Satisfaction (CSAT) score was rated 22% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of StockTwits.
22 / 100
Very Satisfied
11%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
56%
StockTwits Customer Satisfaction Score by Usage
StockTwits's Customer Satisfaction score was rated the highest by customers who have used StockTwits's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
StockTwits Customer Service
2/5
StockTwits has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock StockTwits' overall Customer Service score rated by its users and customers.
About StockTwits's Customer Service
Address
1001 6th Ave, 7th Floor, New York City, NY 10018
Website
http://stocktwits.com
Phone Number
6466591252
Quick Insights into StockTwits Customer Service
StockTwits's Customer Service score was rated highest by customers who have used StockTwits's products/services for 1 to 2 Years, and rated lowest by customers who have used StockTwits's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked StockTwits' Customer Service score.
Ranked StockTwits Customer Service the Highest
Ranked StockTwits Customer Service the Lowest
StockTwits Customer Service Score by Gender
StockTwits's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of StockTwits.
Male
1.5/5
Female
N/A
StockTwits Customer Service Score by Ethnicity
StockTwits's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of StockTwits.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
StockTwits Customer Service Score by Usage
StockTwits's Customer Service score was rated the highest by customers who have used StockTwits's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
StockTwits as an Employer
3.4/5
StockTwits has a 3.4/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
StockTwits scored a -65 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of StockTwits would recommend the brand to a friend. ENPS measures how likely StockTwits employees would recommend working at StockTwits to a friend.
Net Promoter Score
-65
NPS Score
| 10% | Promoters |
|---|---|
| 15% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
