79
NPS
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Stone Brewing
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About Stone Brewing's Brand
Stone Brewing Co. is the 10th largest craft brewer in the United States.
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Stone Brewing NPS
Stone Brewing's Net Promoter Score (NPS) is a 79 with 79% Promoters, 21% Passives, and 0% Detractors. Net Promoter Score tracks whether Stone Brewing's customers would recommend using the product based on a scale of -100 to 100.
Stone Brewing Overall NPS
| 79% | Promoters |
|---|---|
| 21% | Passives |
| 0% | Detractors |
Stone Brewing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 33 | Oct 2021 | 33 |
Dec 2021 50 | Dec 2021 | 50 |
Feb 2022 60 | Feb 2022 | 60 |
May 2022 66 | May 2022 | 66 |
Jul 2022 71 | Jul 2022 | 71 |
Aug 2022 75 | Aug 2022 | 75 |
Sep 2022 77 | Sep 2022 | 77 |
Oct 2022 80 | Oct 2022 | 80 |
Feb 2023 81 | Feb 2023 | 81 |
May 2023 75 | May 2023 | 75 |
Sep 2024 76 | Sep 2024 | 76 |
Nov 2025 78 | Nov 2025 | 78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stone Brewing Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Stone Brewing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stone Brewing Product Quality
3.9/5
Stone Brewing has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Stone Brewing Product Information
Stone Brewing’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.stonebrewing.com/
- Company Size
- 1,001-5,000 Employees
Industry
Food & Beverages
Stone Brewing Pricing
Stone Brewing ROI & Value For Money
4.2/5
Stone Brewing has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Stone Brewing Customer Satisfaction (CSAT)
Stone Brewing Customer Satisfaction (CSAT) Score
78 / 100
Stone Brewing has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stone Brewing Customer Service
4/5
Stone Brewing has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Stone Brewing's Customer Service
Address
1999 Citracado Pkwy, Escondido, CA 92029
Website
http://www.stonebrewing.com/
Stone Brewing as an Employer
3.8/5
Stone Brewing has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Stone Brewing scored a 79 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Stone Brewing would recommend the brand to a friend. ENPS measures how likely Stone Brewing employees would recommend working at Stone Brewing to a friend.
Net Promoter Score
79
NPS Score
| 79% | Promoters |
|---|---|
| 21% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 26% | Promoters |
|---|---|
| 27% | Passive |
| 47% | Detractors |
