10
NPS
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Stonegate Pub
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About Stonegate Pub's Brand
Operator of a pub. The company operates 690 pubs and bars across the United Kingdom, within a wide variety of formats such as community and high-street pubs, through branded bars, to country inns and late-night venues.
Brand at a Glance
63%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Stonegate Pub NPS
Stonegate Pub's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Stonegate Pub's customers would recommend using the product based on a scale of -100 to 100.
Stonegate Pub Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Stonegate Pub NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jul 2022 33 | Jul 2022 | 33 |
Sep 2023 20 | Sep 2023 | 20 |
Nov 2023 0 | Nov 2023 | 0 |
Apr 2024 15 | Apr 2024 | 15 |
Aug 2024 13 | Aug 2024 | 13 |
Feb 2025 22 | Feb 2025 | 22 |
Jul 2025 10 | Jul 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stonegate Pub NPS by Ethnicity
Stonegate Pub's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Stonegate Pub Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Stonegate Pub users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stonegate Pub Customer Loyalty Score by Ethnicity
Stonegate Pub's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Stonegate Pub.
78
out of 100
Caucasian
Stonegate Pub Product Quality
4/5
Stonegate Pub has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Stonegate Pub Product Information
Stonegate Pub’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.stonegatepubs.com
- Company Size
- 10,000+ Employees
Quick Insights into Stonegate Pub Product Quality
Stonegate Pub's Product Quality score was rated highest by Caucasian customers.
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Ranked Stonegate Pub Product Quality the Highest
Stonegate Pub Product Quality Score by Ethnicity
Stonegate Pub's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Stonegate Pub.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Stonegate Pub Pricing
Stonegate Pub ROI & Value For Money
3.6/5
Stonegate Pub has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Stonegate Pub ROI
Stonegate Pub's ROI score was rated highest by Caucasian customers.
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Ranked Stonegate Pub ROI the Highest
Stonegate Pub ROI Score by Ethnicity
Stonegate Pub's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Stonegate Pub Customer Satisfaction (CSAT)
Stonegate Pub Customer Satisfaction (CSAT) Score
87 / 100
Stonegate Pub has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
12%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stonegate Pub Customer Satisfaction
Stonegate Pub's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Stonegate Pub Customer Satisfaction the Highest
Stonegate Pub Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Stonegate Pub's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stonegate Pub.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Stonegate Pub Customer Service
3.9/5
Stonegate Pub has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Stonegate Pub's Customer Service
Address
500 Capability Green, Luton, LU1 3LS Bahamas
Website
www.stonegatepubs.com
Quick Insights into Stonegate Pub Customer Service
Stonegate Pub's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Stonegate Pub's Customer Service score.
Ranked Stonegate Pub Customer Service the Highest
Stonegate Pub Customer Service Score by Ethnicity
Stonegate Pub's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Stonegate Pub.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Stonegate Pub as an Employer
3.2/5
Stonegate Pub has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Stonegate Pub scored a 10 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Stonegate Pub would recommend the brand to a friend. ENPS measures how likely Stonegate Pub employees would recommend working at Stonegate Pub to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 32% | Promoters |
|---|---|
| 23% | Passive |
| 45% | Detractors |
