-82
NPS
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StoneMor Partners L.P.
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About StoneMor Partners L.P. Brand
Brand at a Glance
63%
Customer Loyalty
1.6/5
Product Quality
1.7/5
Pricing
1.6/5
Customer Service
StoneMor Partners L.P. NPS
StoneMor Partners L.P.'s Net Promoter Score (NPS) is a -82 with 9% Promoters, 0% Passives, and 91% Detractors. Net Promoter Score tracks whether StoneMor Partners L.P.'s customers would recommend using the product based on a scale of -100 to 100.
StoneMor Partners L.P. Overall NPS
| 9% | Promoters |
|---|---|
| 0% | Passives |
| 91% | Detractors |
StoneMor Partners L.P. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -50 | Jan 2023 | -50 |
Apr 2023 -60 | Apr 2023 | -60 |
Jun 2023 -67 | Jun 2023 | -67 |
Aug 2023 -71 | Aug 2023 | -71 |
Sep 2023 -75 | Sep 2023 | -75 |
Nov 2023 -77 | Nov 2023 | -77 |
Mar 2024 -80 | Mar 2024 | -80 |
Apr 2025 -81 | Apr 2025 | -81 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
StoneMor Partners L.P. Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of StoneMor Partners L.P. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
StoneMor Partners L.P. Product Quality
1.6/5
StoneMor Partners L.P. has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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StoneMor Partners L.P. Product Information
StoneMor Partners L.P.’s product quality score is a 1.6 out of 5 as rated by its users and customers.
- Website
- http://www.stonemor.com
- Company Size
- 1,001-5,000 Employees
StoneMor Partners L.P. Pricing
StoneMor Partners L.P. ROI & Value For Money
1.7/5
StoneMor Partners L.P. has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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StoneMor Partners L.P. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
78%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
StoneMor Partners L.P. Customer Service
1.6/5
StoneMor Partners L.P. has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About StoneMor Partners L.P.'s Customer Service
Website
http://www.stonemor.com
StoneMor Partners L.P. as an Employer
2.2/5
StoneMor Partners L.P. has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of StoneMor Partners L.P.
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
StoneMor Partners L.P. scored a -82 for Net Promoter Score and a -88 for Employee Net Promoter Score. NPS gauges how likely a customer of StoneMor Partners L.P. would recommend the brand to a friend. ENPS measures how likely StoneMor Partners L.P. employees would recommend working at StoneMor Partners L.P. to a friend.
Net Promoter Score
-82
NPS Score
| 9% | Promoters |
|---|---|
| 0% | Passive |
| 91% | Detractors |
Employee Net Promoter Score
-88
eNPS Score
| 0% | Promoters |
|---|---|
| 12% | Passive |
| 88% | Detractors |
