58
NPS
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Stonyfield Farms
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About Stonyfield Farms' Brand
Stonyfield farm is devoted to using only organic fruit in the yogurt they make.
Brand at a Glance
80%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Stonyfield Farms NPS
Stonyfield Farms's Net Promoter Score (NPS) is a 58 with 75% Promoters, 8% Passives, and 17% Detractors. Net Promoter Score tracks whether Stonyfield Farms's customers would recommend using the product based on a scale of -100 to 100.
Stonyfield Farms Overall NPS
| 75% | Promoters |
|---|---|
| 8% | Passives |
| 17% | Detractors |
Stonyfield Farms NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Mar 2023 75 | Mar 2023 | 75 |
Mar 2024 66 | Mar 2024 | 66 |
Jun 2024 72 | Jun 2024 | 72 |
Jul 2025 59 | Jul 2025 | 59 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stonyfield Farms NPS by Gender
Stonyfield Farms's NPS was rated 34 by Male customers on Comparably.
Male
34
Stonyfield Farms's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Stonyfield Farms's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Stonyfield Farms NPS by Ethnicity
Stonyfield Farms's NPS was rated 60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
Stonyfield Farms NPS by Usage
Stonyfield Farms's NPS was rated 100 points by customers who have used Stonyfield Farms's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 100 | 5 to 10 Years | 100 |
Stonyfield Farms Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Stonyfield Farms users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stonyfield Farms Customer Loyalty Score by Gender
Stonyfield Farms's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Stonyfield Farms.
Male
100%
Yes
Female
N/A
Yes
Stonyfield Farms Customer Loyalty Score by Ethnicity
Stonyfield Farms's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Stonyfield Farms.
100
out of 100
Caucasian
Stonyfield Farms Customer Loyalty Score by Usage
Stonyfield Farms's Customer Loyalty score was rated 100% by customers who have used Stonyfield Farms's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Stonyfield Farms Product Quality
4/5
Stonyfield Farms has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Stonyfield Farms Product Information
Stonyfield Farms’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.stonyfield.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Food and Beverages
Quick Insights into Stonyfield Farms Product Quality
Stonyfield Farms's Product Quality score was rated highest by customers who have used Stonyfield Farms's products/services for 5 to 10 Years.
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Ranked Stonyfield Farms Product Quality the Highest
Stonyfield Farms Product Quality Score by Gender
Stonyfield Farms's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Stonyfield Farms.
Male
3.5/5
Female
N/A
Stonyfield Farms Product Quality Score by Ethnicity
Stonyfield Farms's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Stonyfield Farms.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Stonyfield Farms Product Quality Score by Usage
Stonyfield Farms's Product Quality score was rated 5 stars by customers who have used Stonyfield Farms's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Stonyfield Farms Pricing
Stonyfield Farms ROI & Value For Money
4/5
Stonyfield Farms has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Stonyfield Farms ROI
Stonyfield Farms's ROI score was rated highest by customers who have used Stonyfield Farms's products/services for 5 to 10 Years.
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Ranked Stonyfield Farms ROI the Highest
Stonyfield Farms ROI Score by Gender
Stonyfield Farms's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Stonyfield Farms.
Male
3.6/5
Female
N/A
Stonyfield Farms ROI Score by Ethnicity
Stonyfield Farms's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Stonyfield Farms.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Stonyfield Farms ROI Score by Usage
Stonyfield Farms's ROI score was rated 4.6 stars by customers who have used Stonyfield Farms's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Stonyfield Farms Customer Satisfaction (CSAT)
Stonyfield Farms Customer Satisfaction (CSAT) Score
78 / 100
Stonyfield Farms has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stonyfield Farms Customer Satisfaction
Stonyfield Farms's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Stonyfield Farms' Customer Satisfaction.
Ranked Stonyfield Farms Customer Satisfaction the Highest
Stonyfield Farms Customer Satisfaction Score by Gender
Stonyfield Farms's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Stonyfield Farms.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Stonyfield Farms Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Stonyfield Farms' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stonyfield Farms.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Stonyfield Farms Customer Service
3.9/5
Stonyfield Farms has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Stonyfield Farms's Customer Service
Address
10 Burton Drive, Londonderry, NH
Website
http://www.stonyfield.com
Quick Insights into Stonyfield Farms Customer Service
Stonyfield Farms's Customer Service score was rated highest by customers who have used Stonyfield Farms's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Stonyfield Farms' Customer Service score.
Ranked Stonyfield Farms Customer Service the Highest
Stonyfield Farms Customer Service Score by Gender
Stonyfield Farms's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Stonyfield Farms.
Male
3.1/5
Female
N/A
Stonyfield Farms Customer Service Score by Ethnicity
Stonyfield Farms's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Stonyfield Farms.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Stonyfield Farms Customer Service Score by Usage
Stonyfield Farms's Customer Service score was rated 4.6 stars by customers who have used Stonyfield Farms's products/services for 5 to 10 Years.
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Stonyfield Farms as an Employer
2.8/5
Stonyfield Farms has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Stonyfield Farms scored a 58 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Stonyfield Farms would recommend the brand to a friend. ENPS measures how likely Stonyfield Farms employees would recommend working at Stonyfield Farms to a friend.
Net Promoter Score
58
NPS Score
| 75% | Promoters |
|---|---|
| 8% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 11% | Promoters |
|---|---|
| 33% | Passive |
| 56% | Detractors |
