53
NPS
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Brand Page
Stord
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About Stord's Brand
Software-Enabled Warehousing & Distribution Network
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Stord NPS
Stord's Net Promoter Score (NPS) is a 53 with 61% Promoters, 31% Passives, and 8% Detractors. Net Promoter Score tracks whether Stord's customers would recommend using the product based on a scale of -100 to 100.
Stord Overall NPS
| 61% | Promoters |
|---|---|
| 31% | Passives |
| 8% | Detractors |
Stord NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Mar 2022 50 | Mar 2022 | 50 |
Apr 2022 75 | Apr 2022 | 75 |
Aug 2022 83 | Aug 2022 | 83 |
Oct 2022 71 | Oct 2022 | 71 |
May 2023 62 | May 2023 | 62 |
Jul 2024 66 | Jul 2024 | 66 |
Oct 2024 70 | Oct 2024 | 70 |
Jun 2025 63 | Jun 2025 | 63 |
Dec 2025 53 | Dec 2025 | 53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stord Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Stord users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stord Product Quality
3.3/5
Stord has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Stord's overall Product Quality score rated by its users and customers.
Stord Product Information
Stord’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.stord.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Stord Pricing
Stord ROI & Value For Money
3.7/5
Stord has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Stord Customer Satisfaction (CSAT)
Stord Customer Satisfaction (CSAT) Score
50 / 100
Stord has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stord Customer Service
3.8/5
Stord has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Stord's overall Customer Service score rated by its users and customers.
About Stord's Customer Service
Address
817 W Peachtree Street NW, Atlanta, GA 30308
Website
http://www.stord.com
Phone Number
866-502-9278
Stord's Social Links
Stord as an Employer
4.2/5
Stord has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Stord scored a 53 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Stord would recommend the brand to a friend. ENPS measures how likely Stord employees would recommend working at Stord to a friend.
Net Promoter Score
53
NPS Score
| 61% | Promoters |
|---|---|
| 31% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 58% | Promoters |
|---|---|
| 15% | Passive |
| 27% | Detractors |
