25
NPS
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Brand Page
Storm8
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About Storm8 Brand
Storm8 develops social games for iOS and Android devices.
Brand at a Glance
81%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
Storm8 NPS
Storm8's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Storm8's customers would recommend using the product based on a scale of -100 to 100.
Storm8 Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Storm8 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
May 2022 80 | May 2022 | 80 |
Feb 2023 49 | Feb 2023 | 49 |
Apr 2023 43 | Apr 2023 | 43 |
Jul 2023 25 | Jul 2023 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Storm8 NPS by Gender
Storm8's NPS was rated 67 by Female customers on Comparably.
Female
67
Storm8's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
Storm8's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Storm8 Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Storm8 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Storm8 Customer Loyalty Score by Gender
Storm8's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Storm8 Product Quality
3.5/5
Storm8 has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Storm8 Product Information
Storm8’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.storm8.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Quick Insights into Storm8 Product Quality
Storm8's Product Quality score was rated highest by Female customers.
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Ranked Storm8 Product Quality the Highest
Storm8 Product Quality Score by Gender
Storm8's Product Quality score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Storm8.
Female
4.1/5
Male
N/A
Storm8 Pricing
Storm8 ROI & Value For Money
3.5/5
Storm8 has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Storm8 ROI
Storm8's ROI score was rated highest by Female customers.
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Ranked Storm8 ROI the Highest
Storm8 ROI Score by Gender
Storm8's ROI score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
Storm8 Customer Satisfaction (CSAT)
Storm8 Customer Satisfaction (CSAT) Score
40 / 100
Storm8 has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Storm8 Customer Service
3.2/5
Storm8 has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Storm8's Customer Service
Address
Redwood City, CA
Website
http://www.storm8.com/
Quick Insights into Storm8 Customer Service
Storm8's Customer Service score was rated highest by Female customers.
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Ranked Storm8 Customer Service the Highest
Storm8 Customer Service Score by Gender
Storm8's Customer Service score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
Consumer vs. Employees
Storm8 scored a 25 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Storm8 would recommend the brand to a friend. ENPS measures how likely Storm8 employees would recommend working at Storm8 to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
