60
NPS
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STR
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About STR's Brand
STR was founded in 1944 by two of the world's most prominent polymer scientists. Over the years, STR has expanded and evolved into two core
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
3.7/5
Pricing
4.2/5
Customer Service
STR NPS
STR's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether STR's customers would recommend using the product based on a scale of -100 to 100.
STR Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
STR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Jan 2024 60 | Jan 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
STR Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of STR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
STR Product Quality
4.2/5
STR has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock STR's overall Product Quality score rated by its users and customers.
STR Product Information
STR’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.strholdings.com
- Company Size
- 201-500 Employees
Industry
Tech
Mining and Metals
STR Pricing
STR ROI & Value For Money
3.7/5
STR has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock STR's overall ROI score rated by its users and customers.
STR Customer Satisfaction (CSAT)
STR Customer Satisfaction (CSAT) Score
100 / 100
STR has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
STR Customer Service
4.2/5
STR has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock STR's overall Customer Service score rated by its users and customers.
About STR's Customer Service
Address
24 Scitico Road, Somers, CT
Website
http://www.strholdings.com
Phone Number
860-763-7014
STR as an Employer
4.6/5
STR has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
STR scored a 60 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of STR would recommend the brand to a friend. ENPS measures how likely STR employees would recommend working at STR to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 70% | Promoters |
|---|---|
| 20% | Passive |
| 10% | Detractors |
