0
NPS
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Straight North
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About Straight North's Brand
Straight North is a digital marketing, search engine optimization, and website design company.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Straight North NPS
Straight North's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Straight North's customers would recommend using the product based on a scale of -100 to 100.
Straight North Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Straight North NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 0 | Feb 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Straight North Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Straight North users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Straight North Product Quality
3.7/5
Straight North has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Straight North's overall Product Quality score rated by its users and customers.
Straight North Product Information
Straight North’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.straightnorth.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Business Services
Consumer Services
SaaS
Straight North Pricing
Straight North ROI & Value For Money
3.5/5
Straight North has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Straight North's overall ROI score rated by its users and customers.
Straight North Customer Satisfaction (CSAT)
Straight North Customer Satisfaction (CSAT) Score
100 / 100
Straight North has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Straight North Customer Service
4/5
Straight North has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Straight North's Customer Service
Address
1001 West 31st Street, Suite 100, Downers Grove, IL
Website
http://www.straightnorth.com
Straight North as an Employer
3.3/5
Straight North has a 3.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Straight North scored a 0 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Straight North would recommend the brand to a friend. ENPS measures how likely Straight North employees would recommend working at Straight North to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
