-100
NPS
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Strata Inc
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About Strata Inc's Brand
Strata Inc is an HR Consulting firm that focuses on competency development and assessment
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Strata Inc NPS
Strata Inc's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Strata Inc's customers would recommend using the product based on a scale of -100 to 100.
Strata Inc Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Strata Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Strata Inc Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Strata Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Strata Inc Product Quality
2.5/5
Strata Inc has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Strata Inc's overall Product Quality score rated by its users and customers.
Strata Inc Product Information
Strata Inc’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://strata.ph
- Company Size
- 201-500 Employees
Strata Inc Pricing
Strata Inc ROI & Value For Money
2.5/5
Strata Inc has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Strata Inc's overall ROI score rated by its users and customers.
Strata Inc Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Strata Inc Customer Service
2.5/5
Strata Inc has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Strata Inc's overall Customer Service score rated by its users and customers.
About Strata Inc's Customer Service
Website
http://strata.ph
Strata Inc as an Employer
Consumer vs. Employees
Strata Inc scored a -100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Strata Inc would recommend the brand to a friend. ENPS measures how likely Strata Inc employees would recommend working at Strata Inc to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
