100
NPS
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Stratacache
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About Stratacache's Brand
STRATACACHE solutions are designed to promote business growth, drive innovation and increase productivity.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Stratacache NPS
Stratacache's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Stratacache's customers would recommend using the product based on a scale of -100 to 100.
Stratacache Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Stratacache NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stratacache Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Stratacache users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stratacache Product Quality
4/5
Stratacache has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Stratacache's overall Product Quality score rated by its users and customers.
Stratacache Product Information
Stratacache’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.stratacache.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Stratacache Pricing
Stratacache ROI & Value For Money
4.5/5
Stratacache has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Stratacache's overall ROI score rated by its users and customers.
Stratacache Customer Satisfaction (CSAT)
Stratacache Customer Satisfaction (CSAT) Score
100 / 100
Stratacache has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stratacache Customer Service
4.5/5
Stratacache has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Stratacache's overall Customer Service score rated by its users and customers.
About Stratacache's Customer Service
Address
2 Emmet Street Suite 200, Dayton, OH 45405
Website
http://www.stratacache.com
Phone Number
9372248184
Stratacache as an Employer
3.3/5
Stratacache has a 3.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Stratacache scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Stratacache would recommend the brand to a friend. ENPS measures how likely Stratacache employees would recommend working at Stratacache to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
