17
NPS
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Strategic Financial Solutions
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About Strategic Financial Solutions' Brand
Headquartered in NYC, with an office in Buffalo, we are a leading financial services firm that helps clients with debt.
Brand at a Glance
60%
Customer Loyalty
2.7/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
Strategic Financial Solutions NPS
Strategic Financial Solutions's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Strategic Financial Solutions's customers would recommend using the product based on a scale of -100 to 100.
Strategic Financial Solutions Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Strategic Financial Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Mar 2023 50 | Mar 2023 | 50 |
Jan 2024 20 | Jan 2024 | 20 |
Mar 2025 17 | Mar 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Strategic Financial Solutions Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Strategic Financial Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Strategic Financial Solutions Product Quality
2.7/5
Strategic Financial Solutions has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Strategic Financial Solutions' overall Product Quality score rated by its users and customers.
Strategic Financial Solutions Product Information
Strategic Financial Solutions’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.stratfs.com
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Strategic Financial Solutions Pricing
Strategic Financial Solutions ROI & Value For Money
2.3/5
Strategic Financial Solutions has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Strategic Financial Solutions' overall ROI score rated by its users and customers.
Strategic Financial Solutions Customer Satisfaction (CSAT)
Strategic Financial Solutions Customer Satisfaction (CSAT) Score
33 / 100
Strategic Financial Solutions has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Strategic Financial Solutions Customer Service
2.3/5
Strategic Financial Solutions has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Strategic Financial Solutions' overall Customer Service score rated by its users and customers.
About Strategic Financial Solutions's Customer Service
Address
711 3rd Ave, New York City, NY 10017
Website
http://www.stratfs.com
Phone Number
(212) 810-4545
Strategic Financial Solutions's Social Links
Strategic Financial Solutions as an Employer
4.7/5
Strategic Financial Solutions has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of Strategic Financial Solutions
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Strategic Financial Solutions scored a 17 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Strategic Financial Solutions would recommend the brand to a friend. ENPS measures how likely Strategic Financial Solutions employees would recommend working at Strategic Financial Solutions to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 53% | Promoters |
|---|---|
| 34% | Passive |
| 13% | Detractors |
