-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Stratosphere Quality
Marketing or Exec? Claim Your Free Account
About Stratosphere Quality's Brand
Stratosphere is a provider of quality assurance and outsourcing solutions to manufacturers of parts and components for various industries.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Stratosphere Quality NPS
Stratosphere Quality's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Stratosphere Quality's customers would recommend using the product based on a scale of -100 to 100.
Stratosphere Quality Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Stratosphere Quality NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stratosphere Quality Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Stratosphere Quality users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stratosphere Quality Product Quality
1.5/5
Stratosphere Quality has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Stratosphere Quality's overall Product Quality score rated by its users and customers.
Stratosphere Quality Product Information
Stratosphere Quality’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.stratospherequality.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Stratosphere Quality Pricing
Stratosphere Quality ROI & Value For Money
1.5/5
Stratosphere Quality has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Stratosphere Quality's overall ROI score rated by its users and customers.
Stratosphere Quality Customer Satisfaction (CSAT)
Stratosphere Quality Customer Satisfaction (CSAT) Score
50 / 100
Stratosphere Quality has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stratosphere Quality Customer Service
1.5/5
Stratosphere Quality has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Stratosphere Quality's overall Customer Service score rated by its users and customers.
About Stratosphere Quality's Customer Service
Address
Fishers, IN
Website
www.stratospherequality.com
Stratosphere Quality as an Employer
3.0/5
Stratosphere Quality has a 3.0/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Stratosphere Quality scored a -100 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Stratosphere Quality would recommend the brand to a friend. ENPS measures how likely Stratosphere Quality employees would recommend working at Stratosphere Quality to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 35% | Promoters |
|---|---|
| 22% | Passive |
| 43% | Detractors |
