20
NPS
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Stratus Technologies
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About Stratus Technologies' Brand
Stratus delivers the world’s only proactive availability guarantee for the platforms that run the most vital functions of commerce,
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
4.1/5
Pricing
3.5/5
Customer Service
Stratus Technologies NPS
Stratus Technologies's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Stratus Technologies's customers would recommend using the product based on a scale of -100 to 100.
Stratus Technologies Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Stratus Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Sep 2023 33 | Sep 2023 | 33 |
Nov 2023 50 | Nov 2023 | 50 |
Jun 2026 20 | Jun 2026 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stratus Technologies Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Stratus Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stratus Technologies Product Quality
3.5/5
Stratus Technologies has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Stratus Technologies' overall Product Quality score rated by its users and customers.
Stratus Technologies Product Information
Stratus Technologies’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.stratus.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
SaaS
Stratus Technologies Pricing
Stratus Technologies ROI & Value For Money
4.1/5
Stratus Technologies has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Stratus Technologies Customer Satisfaction (CSAT)
Stratus Technologies Customer Satisfaction (CSAT) Score
50 / 100
Stratus Technologies has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stratus Technologies Customer Service
3.5/5
Stratus Technologies has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Stratus Technologies's Customer Service
Address
111 Powdermill Road, Maynard, MA
Website
http://www.stratus.com
Phone Number
2037931666
Stratus Technologies as an Employer
2.5/5
Stratus Technologies has a 2.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Stratus Technologies scored a 20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Stratus Technologies would recommend the brand to a friend. ENPS measures how likely Stratus Technologies employees would recommend working at Stratus Technologies to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
