100
NPS
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Strayer Education Inc
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About Strayer Education Inc's Brand
Strayer Education, Inc. (Nasdaq: STRA) is an education services holding company that owns Strayer University.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Strayer Education Inc NPS
Strayer Education Inc's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Strayer Education Inc's customers would recommend using the product based on a scale of -100 to 100.
Strayer Education Inc Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Strayer Education Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Strayer Education Inc Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Strayer Education Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Strayer Education Inc Product Quality
5/5
Strayer Education Inc has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Strayer Education Inc Product Information
Strayer Education Inc’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Education
Strayer Education Inc Pricing
Strayer Education Inc ROI & Value For Money
5/5
Strayer Education Inc has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Strayer Education Inc Customer Satisfaction (CSAT)
Strayer Education Inc Customer Satisfaction (CSAT) Score
100 / 100
Strayer Education Inc has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Strayer Education Inc Customer Service
5/5
Strayer Education Inc has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Strayer Education Inc's overall Customer Service score rated by its users and customers.
About Strayer Education Inc's Customer Service
Address
Strayer Education, Inc., 2303 Dulles Station Blvd., Herndon, VA 20171
Website
http://strayereducation.com/index.cfm
Strayer Education Inc as an Employer
2.4/5
Strayer Education Inc has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Strayer Education Inc
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Strayer Education Inc scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Strayer Education Inc would recommend the brand to a friend. ENPS measures how likely Strayer Education Inc employees would recommend working at Strayer Education Inc to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
