37
NPS
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Stream Companies
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About Stream Companies' Brand
Stream Companies is an award winning advertising agency specializing in results-driven strategies that help you drive sales in the ever chan
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Stream Companies NPS
Stream Companies's Net Promoter Score (NPS) is a 37 with 64% Promoters, 9% Passives, and 27% Detractors. Net Promoter Score tracks whether Stream Companies's customers would recommend using the product based on a scale of -100 to 100.
Stream Companies Overall NPS
| 64% | Promoters |
|---|---|
| 9% | Passives |
| 27% | Detractors |
Stream Companies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
May 2022 50 | May 2022 | 50 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 40 | Aug 2022 | 40 |
May 2023 -1 | May 2023 | -1 |
Aug 2023 13 | Aug 2023 | 13 |
Sep 2023 22 | Sep 2023 | 22 |
Oct 2024 30 | Oct 2024 | 30 |
Jan 2025 36 | Jan 2025 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stream Companies Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Stream Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stream Companies Product Quality
4/5
Stream Companies has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Stream Companies' overall Product Quality score rated by its users and customers.
Stream Companies Product Information
Stream Companies’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://streamcompanies.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Business Services
Stream Companies Pricing
Stream Companies ROI & Value For Money
3.8/5
Stream Companies has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Stream Companies Customer Satisfaction (CSAT)
Stream Companies Customer Satisfaction (CSAT) Score
87 / 100
Stream Companies has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
49%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stream Companies Customer Service
4/5
Stream Companies has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Stream Companies's Customer Service
Address
400 Lapp Road, Malvern, PA
Website
http://streamcompanies.com
Phone Number
610-644-8637
Stream Companies as an Employer
4.0/5
Stream Companies has a 4.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Stream Companies scored a 37 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Stream Companies would recommend the brand to a friend. ENPS measures how likely Stream Companies employees would recommend working at Stream Companies to a friend.
Net Promoter Score
37
NPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
