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NPS
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StreetEasy
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About StreetEasy's Brand
StreetEasy is New York City’s leading local real estate marketplace on mobile and the Web, providing comprehensive listings and market data.
Brand at a Glance
73%
Customer Loyalty
4.2/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
StreetEasy NPS
StreetEasy's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether StreetEasy's customers would recommend using the product based on a scale of -100 to 100.
StreetEasy Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
StreetEasy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 33 | Aug 2022 | 33 |
Nov 2022 50 | Nov 2022 | 50 |
Jan 2023 20 | Jan 2023 | 20 |
Feb 2023 33 | Feb 2023 | 33 |
Mar 2023 43 | Mar 2023 | 43 |
Jun 2023 25 | Jun 2023 | 25 |
Oct 2024 11 | Oct 2024 | 11 |
Jan 2025 0 | Jan 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
StreetEasy NPS by Gender
StreetEasy's NPS was rated 34 by Female customers on Comparably.
Female
34
StreetEasy's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
StreetEasy's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
StreetEasy Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of StreetEasy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
StreetEasy Customer Loyalty Score by Gender
StreetEasy's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of StreetEasy.
Female
100%
Yes
Male
N/A
Yes
StreetEasy Customer Loyalty Score by Industry
StreetEasy's Customer Loyalty score was rated 100% by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
StreetEasy Product Quality
4.2/5
StreetEasy has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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StreetEasy Product Information
StreetEasy’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated StreetEasy's product the highest.
- Website
- http://streeteasy.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Real Estate
Quick Insights into StreetEasy Product Quality
StreetEasy's Product Quality score was rated highest by Female customers.
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Ranked StreetEasy Product Quality the Highest
StreetEasy Product Quality Score by Gender
StreetEasy's Product Quality score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of StreetEasy.
Female
4.6/5
Male
N/A
StreetEasy Product Quality Score by Industry
StreetEasy's Product Quality score was rated 4.6 stars by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
StreetEasy Pricing
StreetEasy ROI & Value For Money
3.5/5
StreetEasy has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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StreetEasy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry.
Quick Insights into StreetEasy ROI
StreetEasy's ROI score was rated highest by Female customers.
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Ranked StreetEasy ROI the Highest
StreetEasy ROI Score by Gender
StreetEasy's ROI score was rated 3.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of StreetEasy.
Female
3.3/5
Male
N/A
StreetEasy ROI Score by Industry
StreetEasy's ROI score was rated 3.3 stars by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
StreetEasy Customer Satisfaction (CSAT)
StreetEasy Customer Satisfaction (CSAT) Score
84 / 100
StreetEasy has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into StreetEasy Customer Satisfaction
StreetEasy's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked StreetEasy's Customer Satisfaction.
Ranked StreetEasy Customer Satisfaction the Highest
StreetEasy Customer Satisfaction Score by Gender
StreetEasy's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of StreetEasy.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
StreetEasy Customer Satisfaction Score by Industry
StreetEasy's Customer Satisfaction score was rated 67 points by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "StreetEasy Customer Satisfaction Score by Industry",
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"label": "Real Estate",
"groupId": 554,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "max",
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}StreetEasy Customer Service
3.6/5
StreetEasy has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About StreetEasy's Customer Service
Address
New York City, NY
Website
http://streeteasy.com
Phone Number
212-804-6884
Quick Insights into StreetEasy Customer Service
StreetEasy's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked StreetEasy's Customer Service score.
Ranked StreetEasy Customer Service the Highest
StreetEasy Customer Service Score by Gender
StreetEasy's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of StreetEasy.
Female
3.5/5
Male
N/A
StreetEasy Customer Service Score by Industry
StreetEasy's Customer Service score was rated 3.5 stars by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
StreetEasy as an Employer
4.3/5
StreetEasy has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
StreetEasy scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of StreetEasy would recommend the brand to a friend. ENPS measures how likely StreetEasy employees would recommend working at StreetEasy to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
