31
NPS
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Stride
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About Stride's Brand
Stride offers SaaS-based metrics for Braintree accounts.
Brand at a Glance
72%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
3.5/5
Customer Service
Stride NPS
Stride's Net Promoter Score (NPS) is a 31 with 59% Promoters, 13% Passives, and 28% Detractors. Net Promoter Score tracks whether Stride's customers would recommend using the product based on a scale of -100 to 100.
Stride Overall NPS
| 59% | Promoters |
|---|---|
| 13% | Passives |
| 28% | Detractors |
Stride NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 36 | Aug 2020 | 36 |
Sep 2021 38 | Sep 2021 | 38 |
Mar 2022 35 | Mar 2022 | 35 |
Apr 2022 35 | Apr 2022 | 35 |
Jul 2022 35 | Jul 2022 | 35 |
Sep 2022 36 | Sep 2022 | 36 |
Mar 2024 32 | Mar 2024 | 32 |
Apr 2025 30 | Apr 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stride NPS by Usage
Stride's NPS was rated the highest by customers who have used Stride's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 23 | 2 to 5 Years | 23 |
5 to 10 Years 42 | 5 to 10 Years | 42 |
Stride Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Stride users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stride Product Quality
4/5
Stride has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Stride Product Information
Stride serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Stride supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Stride’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Stride's product the highest. Reviewers from the Tech industry rated Stride the lowest at 4.3.
- Website
- http://www.stridehealth.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Languages Supported
English
Chinese (Traditional)
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Italian
Korean
Russian
Czech
Swedish
Polish
Danish
Hungarian
Norwegian
Quick Insights into Stride Product Quality
Stride's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers who have used Stride's products/services for Less than 1 Year.
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Ranked Stride Product Quality the Highest
Ranked Stride Product Quality the Lowest
Stride Product Quality Score by Usage
Stride's Product Quality score was rated the highest by customers who have used Stride's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Stride Product Quality Score by Industry
Stride's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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Stride Pricing
Stride ROI & Value For Money
4.1/5
Stride has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Stride Pricing Plans
Stride has a pricing structure that accommodates small, medium, and large businesses. Starting from $10/month, Stride uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry. The users from the Sports & Entertainment industry think that they had the lowest ROI from Stride.
Who Uses Stride?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Stride ROI
Stride's ROI score was rated highest by customers from the Insurance industry, and rated lowest by customers from the Sports & Entertainment industry.
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Ranked Stride ROI the Highest
Ranked Stride ROI the Lowest
Stride ROI Score by Industry
Stride's ROI score was rated the highest by Insurance industry customers, and the lowest by Sports & Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Stride Customer Satisfaction (CSAT)
Stride Customer Satisfaction (CSAT) Score
67 / 100
Stride has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stride Customer Service
3.5/5
Stride has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Stride's Customer Service
Address
New York City, NY Australia
Website
http://www.stridehealth.com/
Consumer vs. Employees
Stride scored a 31 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Stride would recommend the brand to a friend. ENPS measures how likely Stride employees would recommend working at Stride to a friend.
Net Promoter Score
31
NPS Score
| 59% | Promoters |
|---|---|
| 13% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
