-24
NPS
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Stride Health
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About Stride Health's Brand
Today, 60 million Americans work independently, and that trend is only accelerating. But benefits are tightly coupled with full-time, W2-based jobs. As a result, the millions of Americans who work independently are excluded from that financial safety net. Stride is the world’s first benefits platform built specifically for contractors, part-timers, and the self-employed. We provide them all the same benefits you’d expect from a W2 job, like insurance, tax support, and discounts on products and services. In fact, since launching in 2014, Stride has helped more than 3 million Americans save more than $3 billion. We’re partnered with the top employers of non-benefited workers, including DoorDash, Uber, Postmates, MasterCard, Amazon, Aon, and Willis Towers Watson. We’re backed with over $96 million in capital by Venrock, New Enterprise Associates, Fidelity’s F-Prime Capital Partners, King River Capital, Mastercard, and Allstate.
Brand at a Glance
62%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Stride Health NPS
Stride Health's Net Promoter Score (NPS) is a -24 with 38% Promoters, 0% Passives, and 62% Detractors. Net Promoter Score tracks whether Stride Health's customers would recommend using the product based on a scale of -100 to 100.
Stride Health Overall NPS
| 38% | Promoters |
|---|---|
| 0% | Passives |
| 62% | Detractors |
Stride Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 33 | Dec 2021 | 33 |
Feb 2022 50 | Feb 2022 | 50 |
Jun 2022 20 | Jun 2022 | 20 |
Jul 2022 33 | Jul 2022 | 33 |
Sep 2022 15 | Sep 2022 | 15 |
Mar 2023 25 | Mar 2023 | 25 |
May 2023 0 | May 2023 | 0 |
Jul 2023 -9 | Jul 2023 | -9 |
Dec 2023 -17 | Dec 2023 | -17 |
Jan 2024 -23 | Jan 2024 | -23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stride Health Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Stride Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stride Health Product Quality
3.2/5
Stride Health has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Stride Health Product Information
Stride Health’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.stridehealth.com
- Company Size
- 51-200 Employees
Industry
Insurance
Stride Health Pricing
Stride Health ROI & Value For Money
3.1/5
Stride Health has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Stride Health's overall ROI score rated by its users and customers.
Stride Health Customer Satisfaction (CSAT)
Stride Health Customer Satisfaction (CSAT) Score
50 / 100
Stride Health has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
30%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stride Health Customer Service
3.1/5
Stride Health has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Stride Health's Customer Service
Address
548 Market St, PMB 70921, San Francisco, CA 94104
Website
http://www.stridehealth.com
Phone Number
(415) 930-9110
Stride Health's Social Links
Stride Health as an Employer
3.7/5
Stride Health has a 3.7/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Stride Health scored a -24 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Stride Health would recommend the brand to a friend. ENPS measures how likely Stride Health employees would recommend working at Stride Health to a friend.
Net Promoter Score
-24
NPS Score
| 38% | Promoters |
|---|---|
| 0% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
