0
NPS
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Striim
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About Striim's Brand
Striim is an end-to-end streaming data integration and operational intelligence platform.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Striim NPS
Striim's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Striim's customers would recommend using the product based on a scale of -100 to 100.
Striim Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Striim NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Sep 2021 0 | Sep 2021 | 0 |
May 2023 33 | May 2023 | 33 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Striim Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Striim users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Striim Product Quality
3.8/5
Striim has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Striim's overall Product Quality score rated by its users and customers.
Striim Product Information
Striim’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://striim.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Hardware and Devices
SaaS
Striim Pricing
Striim ROI & Value For Money
4.5/5
Striim has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Striim's overall ROI score rated by its users and customers.
Striim Customer Satisfaction (CSAT)
Striim Customer Satisfaction (CSAT) Score
50 / 100
Striim has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Striim Customer Service
4.5/5
Striim has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Striim's overall Customer Service score rated by its users and customers.
About Striim's Customer Service
Address
575 Middlefield Road, Suite 100, Palo Alto, CA 94301
Website
http://striim.com
Phone Number
(650) 241-0680
Consumer vs. Employees
Striim scored a 0 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Striim would recommend the brand to a friend. ENPS measures how likely Striim employees would recommend working at Striim to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 73% | Promoters |
|---|---|
| 12% | Passive |
| 15% | Detractors |
