-76
NPS
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Stripes Convenience Stores
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About Stripes Convenience Stores' Brand
Stripes Stores is a chain of 580+ convenience stores in Texas, New Mexico, and Oklahoma.
Brand at a Glance
77%
Customer Loyalty
1.5/5
Product Quality
1.6/5
Pricing
1.5/5
Customer Service
Stripes Convenience Stores NPS
Stripes Convenience Stores's Net Promoter Score (NPS) is a -76 with 10% Promoters, 4% Passives, and 86% Detractors. Net Promoter Score tracks whether Stripes Convenience Stores's customers would recommend using the product based on a scale of -100 to 100.
Stripes Convenience Stores Overall NPS
| 10% | Promoters |
|---|---|
| 4% | Passives |
| 86% | Detractors |
Stripes Convenience Stores NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -77 | Jul 2023 | -77 |
Aug 2023 -78 | Aug 2023 | -78 |
Sep 2023 -76 | Sep 2023 | -76 |
Oct 2023 -76 | Oct 2023 | -76 |
Dec 2023 -76 | Dec 2023 | -76 |
Feb 2024 -78 | Feb 2024 | -78 |
Mar 2024 -78 | Mar 2024 | -78 |
Apr 2024 -78 | Apr 2024 | -78 |
Aug 2024 -78 | Aug 2024 | -78 |
Nov 2024 -78 | Nov 2024 | -78 |
May 2025 -78 | May 2025 | -78 |
Aug 2025 -78 | Aug 2025 | -78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stripes Convenience Stores NPS by Gender
Male customers rated Stripes Convenience Stores's NPS 1 points higher than Female customers.
Male
-87
Stripes Convenience Stores's NPS was rated -87 by Male customers on Comparably.
5%
Promoters
3%
Passives
92%
Detractors
Female
-88
Stripes Convenience Stores's NPS was rated -88 by Female customers on Comparably.
5%
Promoters
2%
Passives
93%
Detractors
Stripes Convenience Stores NPS by Ethnicity
Stripes Convenience Stores's NPS was rated the highest by Native American customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -91 | Caucasian | -91 |
Hispanic or Latino -89 | Hispanic or Latino | -89 |
African American/Black -100 | African American/Black | -100 |
Native American -50 | Native American | -50 |
Other -100 | Other | -100 |
Stripes Convenience Stores NPS by Age
Stripes Convenience Stores's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Stripes Convenience Stores NPS by Usage
Stripes Convenience Stores's NPS was rated the highest by customers who have used Stripes Convenience Stores's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -82 | 1 to 2 Years | -82 |
2 to 5 Years -80 | 2 to 5 Years | -80 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -86 | Over 10 Years | -86 |
Stripes Convenience Stores Customer Reviews
Out of the 15 Stripes Convenience Stores customer reviews 2 were positive and 13 were constructive. Stripes Convenience Stores customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Stripes Convenience Stores Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Stripes Convenience Stores users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stripes Convenience Stores Customer Loyalty Score by Gender
Female customers rated Stripes Convenience Stores's Customer Loyalty score 11% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Stripes Convenience Stores.
Male
76%
Yes
Female
87%
Yes
Stripes Convenience Stores Customer Loyalty Score by Ethnicity
Stripes Convenience Stores's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Stripes Convenience Stores.
74
out of 100
Caucasian
88
out of 100
Hispanic or Latino
100
out of 100
African American/Black
33
out of 100
Native American
84
out of 100
Other
Stripes Convenience Stores Customer Loyalty Score by Age
Stripes Convenience Stores's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Stripes Convenience Stores.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
31-35 78% | 31-35 | 78% |
36-40 85% | 36-40 | 85% |
41-45 93% | 41-45 | 93% |
46-50 89% | 46-50 | 89% |
51-55 74% | 51-55 | 74% |
56-60 86% | 56-60 | 86% |
61-65 82% | 61-65 | 82% |
66+ 65% | 66+ | 65% |
Stripes Convenience Stores Customer Loyalty Score by Usage
Stripes Convenience Stores's Customer Loyalty score was rated the highest by customers who have used Stripes Convenience Stores's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Stripes Convenience Stores Customer Loyalty Score by Industry
Stripes Convenience Stores's Customer Loyalty score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Stripes Convenience Stores Product Quality
1.5/5
Stripes Convenience Stores has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Stripes Convenience Stores Product Information
Stripes Convenience Stores’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Restaurants industry rated Stripes Convenience Stores's product the highest. Reviewers from the Tech industry rated Stripes Convenience Stores the lowest at 1.5.
- Website
- http://stripesstores.com
- Company Size
- 10,000+ Employees
Industry
Tech
Food and Beverages
Quick Insights into Stripes Convenience Stores Product Quality
Stripes Convenience Stores's Product Quality score was rated highest by customers from the Restaurants industry, and rated lowest by customers from the Transportation industry.
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Ranked Stripes Convenience Stores Product Quality the Highest
Ranked Stripes Convenience Stores Product Quality the Lowest
Stripes Convenience Stores Product Quality Score by Gender
Stripes Convenience Stores's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Stripes Convenience Stores Product Quality Score by Ethnicity
Stripes Convenience Stores's Product Quality score was rated the highest by Other customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Stripes Convenience Stores.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.7 | Other | 1.7 |
Stripes Convenience Stores Product Quality Score by Age
Stripes Convenience Stores's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Stripes Convenience Stores.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.8 | 36-40 | 1.8 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Stripes Convenience Stores Product Quality Score by Usage
Stripes Convenience Stores's Product Quality score was rated 1.5 stars by customers who have used Stripes Convenience Stores's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Stripes Convenience Stores Product Quality Score by Industry
Stripes Convenience Stores's Product Quality score was rated the highest by Restaurants industry customers, and the lowest by Transportation industry customers.
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Stripes Convenience Stores Pricing
Stripes Convenience Stores ROI & Value For Money
1.6/5
Stripes Convenience Stores has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Stripes Convenience Stores Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Restaurants industry. The users from the Accounting industry think that they had the lowest ROI from Stripes Convenience Stores.
Quick Insights into Stripes Convenience Stores ROI
Stripes Convenience Stores's ROI score was rated highest by customers from the Restaurants industry, and rated lowest by customers from the Transportation industry.
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Ranked Stripes Convenience Stores ROI the Highest
Ranked Stripes Convenience Stores ROI the Lowest
Stripes Convenience Stores ROI Score by Gender
Female customers rated Stripes Convenience Stores's ROI score 0.1 stars higher than Male customers.
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Male
1.6/5
Female
1.7/5
Stripes Convenience Stores ROI Score by Ethnicity
Stripes Convenience Stores's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Stripes Convenience Stores.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 1.8 | African American/Black | 1.8 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Stripes Convenience Stores ROI Score by Age
Stripes Convenience Stores's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Stripes Convenience Stores.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.6 | 26-30 | 1.6 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.2 | 36-40 | 2.2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.8 | 66+ | 1.8 |
Stripes Convenience Stores ROI Score by Usage
Stripes Convenience Stores's ROI score was rated the highest by customers who have used Stripes Convenience Stores's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Stripes Convenience Stores ROI Score by Industry
Stripes Convenience Stores's ROI score was rated the highest by Restaurants industry customers, and the lowest by Transportation industry customers.
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Stripes Convenience Stores Customer Satisfaction (CSAT)
Stripes Convenience Stores Customer Satisfaction (CSAT) Score
13 / 100
Stripes Convenience Stores has an overall Customer Satisfaction score of 13 rated by its users and customers.
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Very Satisfied
9%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
12%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stripes Convenience Stores Customer Satisfaction
Stripes Convenience Stores's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers from the Transportation industry.
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Ranked Stripes Convenience Stores Customer Satisfaction the Highest
Ranked Stripes Convenience Stores Customer Satisfaction the Lowest
Stripes Convenience Stores Customer Satisfaction Score by Gender
Female customers rated Stripes Convenience Stores's Customer Satisfaction score 7 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Stripes Convenience Stores.
7 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 8% | |
Very Dissatisfied | 80% |
14 / 100
FemaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 17% | |
Very Dissatisfied | 64% |
Stripes Convenience Stores Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Stripes Convenience Stores' Customer Satisfaction (CSAT) score was rated 12% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stripes Convenience Stores.
12 / 100
Very Satisfied
9%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
14%
Very Dissatisfied
71%
CSAT according to Hispanic or Latino
Stripes Convenience Stores' Customer Satisfaction (CSAT) score was rated 12% according to Hispanic or Latino users and customers.
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12 / 100
Very Satisfied
6%
Satisfied
6%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
10%
Very Dissatisfied
69%
CSAT according to African American/Black
Stripes Convenience Stores' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stripes Convenience Stores.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Native American
Stripes Convenience Stores' Customer Satisfaction (CSAT) score was rated 25% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stripes Convenience Stores.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
Stripes Convenience Stores' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stripes Convenience Stores.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
Stripes Convenience Stores Customer Satisfaction Score by Age
Stripes Convenience Stores's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Stripes Convenience Stores.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 10% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 7% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 42% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 9% |
Stripes Convenience Stores Customer Satisfaction Score by Usage
Stripes Convenience Stores's Customer Satisfaction score was rated the highest by customers who have used Stripes Convenience Stores's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Stripes Convenience Stores Customer Satisfaction Score by Industry
Stripes Convenience Stores's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Stripes Convenience Stores Customer Satisfaction Score by Industry",
"text": "Stripes Convenience Stores's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Transportation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "Stripes Convenience Stores's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Stripes Convenience Stores's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Stripes Convenience Stores's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Stripes Convenience Stores's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Stripes Convenience Stores's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 28,
"stars": 0,
"csatScore": 28,
"text": "Stripes Convenience Stores's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 28
},
{
"label": "Hospitality",
"groupId": 523,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Stripes Convenience Stores's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Transportation",
"groupId": 567,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Stripes Convenience Stores's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Stripes Convenience Stores Customer Service
1.5/5
Stripes Convenience Stores has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Stripes Convenience Stores's Customer Service
Address
4525 Ayers St., Corpus Christi, TX 78415
Website
http://stripesstores.com
Phone Number
(800)569-3585
Quick Insights into Stripes Convenience Stores Customer Service
Stripes Convenience Stores's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked Stripes Convenience Stores' Customer Service score.
Ranked Stripes Convenience Stores Customer Service the Highest
Ranked Stripes Convenience Stores Customer Service the Lowest
Stripes Convenience Stores Customer Service Score by Gender
Stripes Convenience Stores's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Stripes Convenience Stores Customer Service Score by Ethnicity
Stripes Convenience Stores's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Stripes Convenience Stores.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Stripes Convenience Stores Customer Service Score by Age
Stripes Convenience Stores's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Stripes Convenience Stores.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Stripes Convenience Stores Customer Service Score by Usage
Stripes Convenience Stores's Customer Service score was rated 1.5 stars by customers who have used Stripes Convenience Stores's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Stripes Convenience Stores Customer Service Score by Industry
Stripes Convenience Stores's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Transportation industry customers.
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Stripes Convenience Stores as an Employer
2.3/5
Stripes Convenience Stores has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Stripes Convenience Stores
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Stripes Convenience Stores scored a -76 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Stripes Convenience Stores would recommend the brand to a friend. ENPS measures how likely Stripes Convenience Stores employees would recommend working at Stripes Convenience Stores to a friend.
Net Promoter Score
-76
NPS Score
| 10% | Promoters |
|---|---|
| 4% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 21% | Promoters |
|---|---|
| 8% | Passive |
| 71% | Detractors |
