0
NPS
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Brand Page
strongDM
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About strongDM's Brand
Founded in 2015, strongDM helps companies big and small alike manage and audit access to their databases, servers, clusters, and web applications.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
strongDM NPS
strongDM's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether strongDM's customers would recommend using the product based on a scale of -100 to 100.
strongDM Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
strongDM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
strongDM Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of strongDM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
strongDM Product Quality
5/5
strongDM has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock strongDM's overall Product Quality score rated by its users and customers.
strongDM Product Information
strongDM serves markets in the United States. strongDM supports Web devices and offers products for small, medium, and large sized businesses.
strongDM’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.strongdm.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Database Software
Encryption Software
Antivirus Software
strongDM Pricing
strongDM ROI & Value For Money
5/5
strongDM has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock strongDM's overall ROI score rated by its users and customers.
strongDM Pricing Plans
strongDM has a pricing structure that accommodates small, medium, and large businesses. Starting from $50/month, strongDM uses a subscription model.
Who Uses strongDM?
Small Businesses
Medium Businesses
Large Enterprises
strongDM Customer Satisfaction (CSAT)
strongDM Customer Satisfaction (CSAT) Score
100 / 100
strongDM has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
strongDM Customer Service
5/5
strongDM has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock strongDM's overall Customer Service score rated by its users and customers.
About strongDM's Customer Service
Address
20 Park Road, Burlingame, CA 94010
Website
http://www.strongdm.com/
Phone Number
8888888888x888
strongDM's Social Links
strongDM as an Employer
4.2/5
strongDM has a 4.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
strongDM scored a 0 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of strongDM would recommend the brand to a friend. ENPS measures how likely strongDM employees would recommend working at strongDM to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
