-100
NPS
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Stroock & Stroock & Lavan LLP
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About Stroock & Stroock & Lavan LLP's Brand
Stroock & Stroock & Lavan LLP is a legal service that provides services to various financial institutions.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Stroock & Stroock & Lavan LLP NPS
Stroock & Stroock & Lavan LLP's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Stroock & Stroock & Lavan LLP's customers would recommend using the product based on a scale of -100 to 100.
Stroock & Stroock & Lavan LLP Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Stroock & Stroock & Lavan LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stroock & Stroock & Lavan LLP Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Stroock & Stroock & Lavan LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stroock & Stroock & Lavan LLP Product Quality
2.5/5
Stroock & Stroock & Lavan LLP has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Stroock & Stroock & Lavan LLP's overall Product Quality score rated by its users and customers.
Stroock & Stroock & Lavan LLP Product Information
Stroock & Stroock & Lavan LLP’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.stroock.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Government & Legal
Stroock & Stroock & Lavan LLP Pricing
Stroock & Stroock & Lavan LLP ROI & Value For Money
3/5
Stroock & Stroock & Lavan LLP has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Stroock & Stroock & Lavan LLP Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stroock & Stroock & Lavan LLP Customer Service
3/5
Stroock & Stroock & Lavan LLP has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Stroock & Stroock & Lavan LLP's Customer Service
Address
180 Maiden Lane, New York City, NY
Website
http://www.stroock.com
Phone Number
212-806-5400
Consumer vs. Employees
Stroock & Stroock & Lavan LLP scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Stroock & Stroock & Lavan LLP would recommend the brand to a friend. ENPS measures how likely Stroock & Stroock & Lavan LLP employees would recommend working at Stroock & Stroock & Lavan LLP to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
