3
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Stuart Weitzman
Marketing or Exec? Claim Your Free Account
About Stuart Weitzman's Brand
Sharing our obsession with shoes,
Brand at a Glance
87%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Stuart Weitzman CMO
Behnaz Ghahramani
Behnaz Ghahramani serves as the Chief Marketing Officer of Stuart Weitzman Holdings, LLC. Behnaz started at Stuart Weitzman Holdings, LLC in September of 2018. Behnaz currently resides in Greater New York City Area.
Stuart Weitzman NPS
Stuart Weitzman's Net Promoter Score (NPS) is a 3 with 45% Promoters, 13% Passives, and 42% Detractors. Net Promoter Score tracks whether Stuart Weitzman's customers would recommend using the product based on a scale of -100 to 100.
Stuart Weitzman Overall NPS
| 45% | Promoters |
|---|---|
| 13% | Passives |
| 42% | Detractors |
Stuart Weitzman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -5 | Nov 2023 | -5 |
Dec 2023 -6 | Dec 2023 | -6 |
Jan 2024 -5 | Jan 2024 | -5 |
Mar 2024 -9 | Mar 2024 | -9 |
Apr 2024 -8 | Apr 2024 | -8 |
May 2024 -13 | May 2024 | -13 |
Aug 2024 -8 | Aug 2024 | -8 |
Sep 2024 -4 | Sep 2024 | -4 |
Oct 2024 -5 | Oct 2024 | -5 |
May 2025 -1 | May 2025 | -1 |
Aug 2025 0 | Aug 2025 | 0 |
Jan 2026 3 | Jan 2026 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stuart Weitzman NPS by Gender
Male customers rated Stuart Weitzman's NPS 110 points higher than Female customers.
Male
50
Stuart Weitzman's NPS was rated 50 by Male customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
Female
-60
Stuart Weitzman's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Stuart Weitzman NPS by Ethnicity
Stuart Weitzman's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -23 | Caucasian | -23 |
Other -100 | Other | -100 |
Stuart Weitzman NPS by Age
Stuart Weitzman's NPS was rated 50 points by customers ages 41-45 on Comparably.
Stuart Weitzman NPS by Usage
Stuart Weitzman's NPS was rated the highest by customers who have used Stuart Weitzman's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Over 10 Years -60 | Over 10 Years | -60 |
Stuart Weitzman Customer Reviews
Out of the 2 Stuart Weitzman customer reviews 1 was positive and 1 was constructive. Stuart Weitzman customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Stuart Weitzman Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Stuart Weitzman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stuart Weitzman Customer Loyalty Score by Gender
Male customers rated Stuart Weitzman's Customer Loyalty score 9% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Stuart Weitzman.
Male
100%
Yes
Female
91%
Yes
Stuart Weitzman Customer Loyalty Score by Ethnicity
Stuart Weitzman's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Stuart Weitzman.
100
out of 100
Caucasian
70
out of 100
Other
Stuart Weitzman Customer Loyalty Score by Age
Stuart Weitzman's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Stuart Weitzman.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Stuart Weitzman Customer Loyalty Score by Usage
Stuart Weitzman's Customer Loyalty score was rated 100% by customers who have used Stuart Weitzman's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Stuart Weitzman Product Quality
3.4/5
Stuart Weitzman has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Stuart Weitzman's overall Product Quality score rated by its users and customers.
Stuart Weitzman Product Information
Stuart Weitzman’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://stuartweitzman.com
- Company Size
- 501-1,000 Employees
Industry
Fashion and Beauty
Ecommerce and Marketplaces
Hardware and Devices
Marketplaces
Quick Insights into Stuart Weitzman Product Quality
Stuart Weitzman's Product Quality score was rated highest by customers who have used Stuart Weitzman's products/services for 2 to 5 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Stuart Weitzman's Product Quality.
Ranked Stuart Weitzman Product Quality the Highest
Ranked Stuart Weitzman Product Quality the Lowest
Stuart Weitzman Product Quality Score by Gender
Male customers rated Stuart Weitzman's Product Quality score 1.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Stuart Weitzman.
Male
4.5/5
Female
2.6/5
Stuart Weitzman Product Quality Score by Ethnicity
Stuart Weitzman's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Stuart Weitzman.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 1.5 | Other | 1.5 |
Stuart Weitzman Product Quality Score by Age
Stuart Weitzman's Product Quality score was rated 4.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Stuart Weitzman.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.5 | 41-45 | 4.5 |
Stuart Weitzman Product Quality Score by Usage
Stuart Weitzman's Product Quality score was rated the highest by customers who have used Stuart Weitzman's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Stuart Weitzman Pricing
Stuart Weitzman ROI & Value For Money
3.1/5
Stuart Weitzman has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Stuart Weitzman's overall ROI score rated by its users and customers.
Quick Insights into Stuart Weitzman ROI
Stuart Weitzman's ROI score was rated highest by customers who have used Stuart Weitzman's products/services for 2 to 5 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Stuart Weitzman's ROI score.
Ranked Stuart Weitzman ROI the Highest
Ranked Stuart Weitzman ROI the Lowest
Stuart Weitzman ROI Score by Gender
Male customers rated Stuart Weitzman's ROI score 2.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Stuart Weitzman.
Male
4.4/5
Female
2.2/5
Stuart Weitzman ROI Score by Ethnicity
Stuart Weitzman's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Stuart Weitzman.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 1.5 | Other | 1.5 |
Stuart Weitzman ROI Score by Age
Stuart Weitzman's ROI score was rated 4.4 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Stuart Weitzman.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.4 | 41-45 | 4.4 |
Stuart Weitzman ROI Score by Usage
Stuart Weitzman's ROI score was rated the highest by customers who have used Stuart Weitzman's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Stuart Weitzman Customer Satisfaction (CSAT)
Stuart Weitzman Customer Satisfaction (CSAT) Score
50 / 100
Stuart Weitzman has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
13%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stuart Weitzman Customer Satisfaction
Stuart Weitzman's Customer Satisfaction score was rated highest by customers who have used Stuart Weitzman's products/services for 2 to 5 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Stuart Weitzman's Customer Satisfaction.
Ranked Stuart Weitzman Customer Satisfaction the Highest
Ranked Stuart Weitzman Customer Satisfaction the Lowest
Stuart Weitzman Customer Satisfaction Score by Gender
Male customers rated Stuart Weitzman's Customer Satisfaction score 45 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Stuart Weitzman.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
30 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 60% |
Stuart Weitzman Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Stuart Weitzman's Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stuart Weitzman.
44 / 100
Very Satisfied
33%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
45%
CSAT according to Other
Stuart Weitzman's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stuart Weitzman.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Stuart Weitzman Customer Satisfaction Score by Age
Stuart Weitzman's Customer Satisfaction score was rated 75 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Stuart Weitzman.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 75% |
Stuart Weitzman Customer Satisfaction Score by Usage
Stuart Weitzman's Customer Satisfaction score was rated the highest by customers who have used Stuart Weitzman's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Stuart Weitzman Customer Service
3/5
Stuart Weitzman has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Stuart Weitzman's overall Customer Service score rated by its users and customers.
About Stuart Weitzman's Customer Service
Address
625 Madison Avenue, 3rd Floor, New York City, NY
Website
http://stuartweitzman.com
Phone Number
(877) 793-4896
Quick Insights into Stuart Weitzman Customer Service
Stuart Weitzman's Customer Service score was rated highest by customers who have used Stuart Weitzman's products/services for 2 to 5 Years, and rated lowest by customers who have used Stuart Weitzman's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Stuart Weitzman's Customer Service score.
Ranked Stuart Weitzman Customer Service the Highest
Ranked Stuart Weitzman Customer Service the Lowest
Stuart Weitzman Customer Service Score by Gender
Male customers rated Stuart Weitzman's Customer Service score 2.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Stuart Weitzman.
Male
4.5/5
Female
1.9/5
Stuart Weitzman Customer Service Score by Ethnicity
Stuart Weitzman's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Stuart Weitzman.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 1.5 | Other | 1.5 |
Stuart Weitzman Customer Service Score by Age
Stuart Weitzman's Customer Service score was rated 4.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Stuart Weitzman.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.5 | 41-45 | 4.5 |
Stuart Weitzman Customer Service Score by Usage
Stuart Weitzman's Customer Service score was rated the highest by customers who have used Stuart Weitzman's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Stuart Weitzman as an Employer
4.3/5
Stuart Weitzman has a 4.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Stuart Weitzman scored a 3 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Stuart Weitzman would recommend the brand to a friend. ENPS measures how likely Stuart Weitzman employees would recommend working at Stuart Weitzman to a friend.
Net Promoter Score
3
NPS Score
| 45% | Promoters |
|---|---|
| 13% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 61% | Promoters |
|---|---|
| 7% | Passive |
| 32% | Detractors |
