-24
NPS
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StudentUniverse
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About StudentUniverse's Brand
StudentUniverse is an online travel agency providing college students with exclusive discounted deals on airfares and experiences.
Brand at a Glance
83%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
StudentUniverse NPS
StudentUniverse's Net Promoter Score (NPS) is a -24 with 38% Promoters, 0% Passives, and 62% Detractors. Net Promoter Score tracks whether StudentUniverse's customers would recommend using the product based on a scale of -100 to 100.
StudentUniverse Overall NPS
| 38% | Promoters |
|---|---|
| 0% | Passives |
| 62% | Detractors |
StudentUniverse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 33 | Nov 2022 | 33 |
Feb 2023 50 | Feb 2023 | 50 |
Jun 2023 20 | Jun 2023 | 20 |
Aug 2023 33 | Aug 2023 | 33 |
Oct 2023 43 | Oct 2023 | 43 |
Dec 2024 0 | Dec 2024 | 0 |
Feb 2025 -9 | Feb 2025 | -9 |
Apr 2025 -17 | Apr 2025 | -17 |
May 2025 -23 | May 2025 | -23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
StudentUniverse Customer Reviews
Out of the 2 StudentUniverse customer reviews 1 was positive and 1 was constructive. StudentUniverse customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
StudentUniverse Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of StudentUniverse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
StudentUniverse Product Quality
2.6/5
StudentUniverse has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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StudentUniverse Product Information
StudentUniverse’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Content
Travel
StudentUniverse Pricing
StudentUniverse ROI & Value For Money
2.6/5
StudentUniverse has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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StudentUniverse Customer Satisfaction (CSAT)
StudentUniverse Customer Satisfaction (CSAT) Score
58 / 100
StudentUniverse has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
StudentUniverse Customer Service
2.7/5
StudentUniverse has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About StudentUniverse's Customer Service
Address
130 Turner Street, Suite 530, Waltham, MA
Website
http://www.studentuniverse.com
Phone Number
(617)321-3109
StudentUniverse as an Employer
3.4/5
StudentUniverse has a 3.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
StudentUniverse scored a -24 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of StudentUniverse would recommend the brand to a friend. ENPS measures how likely StudentUniverse employees would recommend working at StudentUniverse to a friend.
Net Promoter Score
-24
NPS Score
| 38% | Promoters |
|---|---|
| 0% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
