-21
NPS
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Sub Zero Wolf Appliances
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About Sub Zero Wolf Appliances' Brand
Sub-Zero is more than just refrigeration. It is a food preservation system, with almost 70 years of innovative thinking behind it.
Brand at a Glance
54%
Customer Loyalty
2.7/5
Product Quality
2.3/5
Pricing
2.7/5
Customer Service
Sub Zero Wolf Appliances NPS
Sub Zero Wolf Appliances's Net Promoter Score (NPS) is a -21 with 37% Promoters, 5% Passives, and 58% Detractors. Net Promoter Score tracks whether Sub Zero Wolf Appliances's customers would recommend using the product based on a scale of -100 to 100.
Sub Zero Wolf Appliances Overall NPS
| 37% | Promoters |
|---|---|
| 5% | Passives |
| 58% | Detractors |
Sub Zero Wolf Appliances NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -21 | Oct 2023 | -21 |
Nov 2023 -19 | Nov 2023 | -19 |
Dec 2023 -19 | Dec 2023 | -19 |
Mar 2024 -22 | Mar 2024 | -22 |
Aug 2024 -20 | Aug 2024 | -20 |
Dec 2024 -18 | Dec 2024 | -18 |
Jan 2025 -20 | Jan 2025 | -20 |
Mar 2025 -22 | Mar 2025 | -22 |
May 2025 -24 | May 2025 | -24 |
Aug 2025 -20 | Aug 2025 | -20 |
Mar 2026 -21 | Mar 2026 | -21 |
May 2026 -21 | May 2026 | -21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sub Zero Wolf Appliances NPS by Gender
Male customers rated Sub Zero Wolf Appliances's NPS 14 points higher than Female customers.
Male
-48
Sub Zero Wolf Appliances's NPS was rated -48 by Male customers on Comparably.
23%
Promoters
6%
Passives
71%
Detractors
Female
-62
Sub Zero Wolf Appliances's NPS was rated -62 by Female customers on Comparably.
15%
Promoters
8%
Passives
77%
Detractors
Sub Zero Wolf Appliances NPS by Ethnicity
Sub Zero Wolf Appliances's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Sub Zero Wolf Appliances NPS by Age
Sub Zero Wolf Appliances's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sub Zero Wolf Appliances NPS by Usage
Sub Zero Wolf Appliances's NPS was rated the highest by customers who have used Sub Zero Wolf Appliances's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -56 | Less than 1 Year | -56 |
1 to 2 Years -39 | 1 to 2 Years | -39 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -83 | 5 to 10 Years | -83 |
Over 10 Years -60 | Over 10 Years | -60 |
Sub Zero Wolf Appliances Customer Reviews
Out of the 12 Sub Zero Wolf Appliances customer reviews 2 were positive and 10 were constructive. Sub Zero Wolf Appliances customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Sub Zero Wolf Appliances Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Sub Zero Wolf Appliances users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sub Zero Wolf Appliances Customer Loyalty Score by Gender
Female customers rated Sub Zero Wolf Appliances's Customer Loyalty score 23% higher than Male customers.
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Male
42%
Yes
Female
65%
Yes
Sub Zero Wolf Appliances Customer Loyalty Score by Ethnicity
Sub Zero Wolf Appliances's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sub Zero Wolf Appliances.
64
out of 100
Caucasian
Sub Zero Wolf Appliances Customer Loyalty Score by Age
Sub Zero Wolf Appliances's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 55% | 46-50 | 55% |
51-55 55% | 51-55 | 55% |
56-60 78% | 56-60 | 78% |
61-65 44% | 61-65 | 44% |
66+ 49% | 66+ | 49% |
Sub Zero Wolf Appliances Customer Loyalty Score by Usage
Sub Zero Wolf Appliances's Customer Loyalty score was rated the highest by customers who have used Sub Zero Wolf Appliances's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sub Zero Wolf Appliances Customer Loyalty Score by Industry
Sub Zero Wolf Appliances's Customer Loyalty score was rated 25% by Tech industry customers.
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Sub Zero Wolf Appliances Product Quality
2.7/5
Sub Zero Wolf Appliances has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Sub Zero Wolf Appliances Product Information
Sub Zero Wolf Appliances’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sub Zero Wolf Appliances's product the highest.
- Website
- http://www.subzero-wolf.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Sub Zero Wolf Appliances Product Quality
Sub Zero Wolf Appliances's Product Quality score was rated highest by customers who have used Sub Zero Wolf Appliances's products/services for 1 to 2 Years, and rated lowest by customers who have used Sub Zero Wolf Appliances's products/services for Less than 1 Year.
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Ranked Sub Zero Wolf Appliances Product Quality the Highest
Ranked Sub Zero Wolf Appliances Product Quality the Lowest
Sub Zero Wolf Appliances Product Quality Score by Gender
Sub Zero Wolf Appliances's Product Quality score was rated 1.9 by both Female and Male customers on Comparably.
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Male
1.9/5
Female
1.9/5
Sub Zero Wolf Appliances Product Quality Score by Ethnicity
Sub Zero Wolf Appliances's Product Quality score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sub Zero Wolf Appliances.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Sub Zero Wolf Appliances Product Quality Score by Age
Sub Zero Wolf Appliances's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sub Zero Wolf Appliances.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 3 | 51-55 | 3 |
56-60 2.1 | 56-60 | 2.1 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.5 | 66+ | 1.5 |
Sub Zero Wolf Appliances Product Quality Score by Usage
Sub Zero Wolf Appliances's Product Quality score was rated the highest by customers who have used Sub Zero Wolf Appliances's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Sub Zero Wolf Appliances Product Quality Score by Industry
Sub Zero Wolf Appliances's Product Quality score was rated 1.5 stars by Tech industry customers.
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Sub Zero Wolf Appliances Pricing
Sub Zero Wolf Appliances ROI & Value For Money
2.3/5
Sub Zero Wolf Appliances has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Sub Zero Wolf Appliances Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Sub Zero Wolf Appliances ROI
Sub Zero Wolf Appliances's ROI score was rated highest by customers who have used Sub Zero Wolf Appliances's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Sub Zero Wolf Appliances ROI the Highest
Ranked Sub Zero Wolf Appliances ROI the Lowest
Sub Zero Wolf Appliances ROI Score by Gender
Male customers rated Sub Zero Wolf Appliances's ROI score 0.5 stars higher than Female customers.
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Male
2/5
Female
1.5/5
Sub Zero Wolf Appliances ROI Score by Ethnicity
Sub Zero Wolf Appliances's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sub Zero Wolf Appliances.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Sub Zero Wolf Appliances ROI Score by Age
Sub Zero Wolf Appliances's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sub Zero Wolf Appliances.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Sub Zero Wolf Appliances ROI Score by Usage
Sub Zero Wolf Appliances's ROI score was rated the highest by customers who have used Sub Zero Wolf Appliances's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Sub Zero Wolf Appliances ROI Score by Industry
Sub Zero Wolf Appliances's ROI score was rated 2 stars by Tech industry customers.
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Sub Zero Wolf Appliances Customer Satisfaction (CSAT)
Sub Zero Wolf Appliances Customer Satisfaction (CSAT) Score
38 / 100
Sub Zero Wolf Appliances has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
11%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
9%
Very Dissatisfied
48%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sub Zero Wolf Appliances Customer Satisfaction
Sub Zero Wolf Appliances's Customer Satisfaction score was rated highest by customers who have used Sub Zero Wolf Appliances's products/services for 2 to 5 Years, and rated lowest by customers who have used Sub Zero Wolf Appliances's products/services for Over 10 Years.
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Ranked Sub Zero Wolf Appliances Customer Satisfaction the Highest
Ranked Sub Zero Wolf Appliances Customer Satisfaction the Lowest
Sub Zero Wolf Appliances Customer Satisfaction Score by Gender
Male customers rated Sub Zero Wolf Appliances's Customer Satisfaction score 12 points higher than Female customers.
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22 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 62% |
10 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 30% | |
Very Dissatisfied | 60% |
Sub Zero Wolf Appliances Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sub Zero Wolf Appliances' Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.
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16 / 100
Very Satisfied
16%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
21%
Very Dissatisfied
58%
Sub Zero Wolf Appliances Customer Satisfaction Score by Age
Sub Zero Wolf Appliances's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sub Zero Wolf Appliances.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 25% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Sub Zero Wolf Appliances Customer Satisfaction Score by Usage
Sub Zero Wolf Appliances's Customer Satisfaction score was rated the highest by customers who have used Sub Zero Wolf Appliances's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Sub Zero Wolf Appliances Customer Satisfaction Score by Industry
Sub Zero Wolf Appliances's Customer Satisfaction score was rated 20 points by Tech industry customers.
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"title": "Sub Zero Wolf Appliances Customer Satisfaction Score by Industry",
"text": "Sub Zero Wolf Appliances's Customer Satisfaction score was rated 20 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Sub Zero Wolf Appliances's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Sub Zero Wolf Appliances Customer Service
2.7/5
Sub Zero Wolf Appliances has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Sub Zero Wolf Appliances's Customer Service
Address
Madison, WI 53719-5314
Website
http://www.subzero-wolf.com/
Phone Number
800-332-9513
Quick Insights into Sub Zero Wolf Appliances Customer Service
Sub Zero Wolf Appliances's Customer Service score was rated highest by customers who have used Sub Zero Wolf Appliances's products/services for 1 to 2 Years, and rated lowest by customers ages 66+.
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Ranked Sub Zero Wolf Appliances Customer Service the Highest
Ranked Sub Zero Wolf Appliances Customer Service the Lowest
Sub Zero Wolf Appliances Customer Service Score by Gender
Male customers rated Sub Zero Wolf Appliances's Customer Service score 0.4 stars higher than Female customers.
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Male
2.3/5
Female
1.9/5
Sub Zero Wolf Appliances Customer Service Score by Ethnicity
Sub Zero Wolf Appliances's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sub Zero Wolf Appliances.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Sub Zero Wolf Appliances Customer Service Score by Age
Sub Zero Wolf Appliances's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sub Zero Wolf Appliances.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.9 | 46-50 | 1.9 |
51-55 1.9 | 51-55 | 1.9 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.5 | 66+ | 1.5 |
Sub Zero Wolf Appliances Customer Service Score by Usage
Sub Zero Wolf Appliances's Customer Service score was rated the highest by customers who have used Sub Zero Wolf Appliances's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Sub Zero Wolf Appliances Customer Service Score by Industry
Sub Zero Wolf Appliances's Customer Service score was rated 2.2 stars by Tech industry customers.
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Sub Zero Wolf Appliances as an Employer
Consumer vs. Employees
Sub Zero Wolf Appliances scored a -21 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Sub Zero Wolf Appliances would recommend the brand to a friend. ENPS measures how likely Sub Zero Wolf Appliances employees would recommend working at Sub Zero Wolf Appliances to a friend.
Net Promoter Score
-21
NPS Score
| 37% | Promoters |
|---|---|
| 5% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 30% | Promoters |
|---|---|
| 32% | Passive |
| 38% | Detractors |
