12
NPS
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Suburban Propane
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About Suburban Propane's Brand
"Suburban Propane is a value oriented, family owned company that realizes the customer comes first."
Brand at a Glance
59%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Suburban Propane NPS
Suburban Propane's Net Promoter Score (NPS) is a 12 with 56% Promoters, 0% Passives, and 44% Detractors. Net Promoter Score tracks whether Suburban Propane's customers would recommend using the product based on a scale of -100 to 100.
Suburban Propane Overall NPS
| 56% | Promoters |
|---|---|
| 0% | Passives |
| 44% | Detractors |
Suburban Propane NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Oct 2022 50 | Oct 2022 | 50 |
Dec 2022 60 | Dec 2022 | 60 |
Oct 2023 15 | Oct 2023 | 15 |
Jan 2024 0 | Jan 2024 | 0 |
Aug 2024 11 | Aug 2024 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Suburban Propane Customer Reviews
Out of the 2 Suburban Propane customer reviews 2 were positive and 0 were constructive. Suburban Propane customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Suburban Propane Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Suburban Propane users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Suburban Propane Product Quality
3/5
Suburban Propane has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Suburban Propane Product Information
Suburban Propane’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- www.suburbanpropane.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Suburban Propane Pricing
Suburban Propane ROI & Value For Money
3/5
Suburban Propane has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Suburban Propane Customer Satisfaction (CSAT)
Suburban Propane Customer Satisfaction (CSAT) Score
57 / 100
Suburban Propane has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Suburban Propane Customer Service
2.9/5
Suburban Propane has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Suburban Propane's Customer Service
Address
Whippany, NJ
Website
www.suburbanpropane.com
Suburban Propane as an Employer
2.9/5
Suburban Propane has a 2.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Suburban Propane scored a 12 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Suburban Propane would recommend the brand to a friend. ENPS measures how likely Suburban Propane employees would recommend working at Suburban Propane to a friend.
Net Promoter Score
12
NPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 37% | Promoters |
|---|---|
| 21% | Passive |
| 42% | Detractors |
