-28
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Success Academy
Marketing or Exec? Claim Your Free Account
About Success Academy's Brand
Success Academy Charter Schools operates charter schools in New York City.
Brand at a Glance
63%
Customer Loyalty
3.7/5
Product Quality
2.9/5
Pricing
3.3/5
Customer Service
Success Academy NPS
Success Academy's Net Promoter Score (NPS) is a -28 with 33% Promoters, 6% Passives, and 61% Detractors. Net Promoter Score tracks whether Success Academy's customers would recommend using the product based on a scale of -100 to 100.
Success Academy Overall NPS
| 33% | Promoters |
|---|---|
| 6% | Passives |
| 61% | Detractors |
Success Academy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -60 | Jun 2022 | -60 |
Aug 2022 -67 | Aug 2022 | -67 |
Sep 2022 -50 | Sep 2022 | -50 |
Dec 2022 -55 | Dec 2022 | -55 |
Mar 2023 -50 | Mar 2023 | -50 |
May 2023 -54 | May 2023 | -54 |
Oct 2023 -46 | Oct 2023 | -46 |
Nov 2023 -36 | Nov 2023 | -36 |
May 2024 -41 | May 2024 | -41 |
Oct 2024 -31 | Oct 2024 | -31 |
Feb 2025 -24 | Feb 2025 | -24 |
Aug 2025 -28 | Aug 2025 | -28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Success Academy Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Success Academy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Success Academy Product Quality
3.7/5
Success Academy has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Success Academy's overall Product Quality score rated by its users and customers.
Success Academy Product Information
Success Academy’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://successacademies.org
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Education
Success Academy Pricing
Success Academy ROI & Value For Money
2.9/5
Success Academy has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Success Academy's overall ROI score rated by its users and customers.
Success Academy Customer Satisfaction (CSAT)
Success Academy Customer Satisfaction (CSAT) Score
55 / 100
Success Academy has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
22%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Success Academy Customer Service
3.3/5
Success Academy has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Success Academy's overall Customer Service score rated by its users and customers.
About Success Academy's Customer Service
Address
310 Lenox Avenue, 2nd Floor, New York City, NY
Website
http://successacademies.org
Phone Number
6467472364
Success Academy as an Employer
2.4/5
Success Academy has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Success Academy scored a -28 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Success Academy would recommend the brand to a friend. ENPS measures how likely Success Academy employees would recommend working at Success Academy to a friend.
Net Promoter Score
-28
NPS Score
| 33% | Promoters |
|---|---|
| 6% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 22% | Promoters |
|---|---|
| 2% | Passive |
| 76% | Detractors |
