-97
NPS
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Suddenlink Communications
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About Suddenlink Communications' Brand
Suddenlink Communications, formerly Cebridge Connections, is the 9th largest provider of cable broadband services in the United States
Brand at a Glance
74%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Suddenlink Communications NPS
Suddenlink Communications's Net Promoter Score (NPS) is a -97 with 1% Promoters, 1% Passives, and 98% Detractors. Net Promoter Score tracks whether Suddenlink Communications's customers would recommend using the product based on a scale of -100 to 100.
Suddenlink Communications Overall NPS
| 1% | Promoters |
|---|---|
| 1% | Passives |
| 98% | Detractors |
Suddenlink Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -97 | Sep 2022 | -97 |
Oct 2022 -97 | Oct 2022 | -97 |
Nov 2022 -97 | Nov 2022 | -97 |
Dec 2022 -97 | Dec 2022 | -97 |
Jan 2023 -97 | Jan 2023 | -97 |
Mar 2023 -97 | Mar 2023 | -97 |
Jun 2023 -97 | Jun 2023 | -97 |
Sep 2023 -97 | Sep 2023 | -97 |
Dec 2023 -97 | Dec 2023 | -97 |
Jan 2024 -97 | Jan 2024 | -97 |
Apr 2024 -97 | Apr 2024 | -97 |
Sep 2024 -96 | Sep 2024 | -96 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Suddenlink Communications NPS by Gender
Male customers rated Suddenlink Communications's NPS 1 points higher than Female customers.
Male
-99
Suddenlink Communications's NPS was rated -99 by Male customers on Comparably.
0%
Promoters
1%
Passives
99%
Detractors
Female
-100
Suddenlink Communications's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Suddenlink Communications NPS by Ethnicity
Suddenlink Communications's NPS was rated the highest by Other customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Native American -100 | Native American | -100 |
Other -95 | Other | -95 |
Suddenlink Communications NPS by Age
Suddenlink Communications's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Suddenlink Communications NPS by Usage
Suddenlink Communications's NPS was rated the highest by customers who have used Suddenlink Communications's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -97 | 2 to 5 Years | -97 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Suddenlink Communications Customer Reviews
Out of the 76 Suddenlink Communications customer reviews 0 were positive and 76 were constructive. Suddenlink Communications customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Suddenlink Communications Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Suddenlink Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Suddenlink Communications Customer Loyalty Score by Gender
Female customers rated Suddenlink Communications's Customer Loyalty score 11% higher than Male customers.
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Male
68%
Yes
Female
79%
Yes
Suddenlink Communications Customer Loyalty Score by Ethnicity
Suddenlink Communications's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Suddenlink Communications.
74
out of 100
Caucasian
79
out of 100
Hispanic or Latino
86
out of 100
African American/Black
100
out of 100
Native American
67
out of 100
Other
Suddenlink Communications Customer Loyalty Score by Age
Suddenlink Communications's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Suddenlink Communications.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 74% | 18-25 | 74% |
26-30 80% | 26-30 | 80% |
31-35 70% | 31-35 | 70% |
36-40 86% | 36-40 | 86% |
41-45 95% | 41-45 | 95% |
46-50 55% | 46-50 | 55% |
51-55 60% | 51-55 | 60% |
56-60 78% | 56-60 | 78% |
61-65 66% | 61-65 | 66% |
66+ 75% | 66+ | 75% |
Suddenlink Communications Customer Loyalty Score by Usage
Suddenlink Communications's Customer Loyalty score was rated the highest by customers who have used Suddenlink Communications's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Suddenlink Communications Customer Loyalty Score by Industry
Suddenlink Communications's Customer Loyalty score was rated the highest by Hospitality industry customers, and the lowest by Business and Consumer Services industry customers.
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Suddenlink Communications Product Quality
1.5/5
Suddenlink Communications has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Suddenlink Communications Product Information
Suddenlink Communications’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Suddenlink Communications's product the highest. Reviewers from the Tech industry rated Suddenlink Communications the lowest at 1.5.
- Website
- http://www.suddenlink.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Consumer Services
Hardware and Devices
Media
SaaS
Quick Insights into Suddenlink Communications Product Quality
Suddenlink Communications's Product Quality score was rated highest by customers from the Real Estate industry, and rated lowest by customers from the Utilities industry.
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Ranked Suddenlink Communications Product Quality the Highest
Ranked Suddenlink Communications Product Quality the Lowest
Suddenlink Communications Product Quality Score by Gender
Suddenlink Communications's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Suddenlink Communications Product Quality Score by Ethnicity
Suddenlink Communications's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Suddenlink Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Suddenlink Communications Product Quality Score by Age
Suddenlink Communications's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Suddenlink Communications.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Suddenlink Communications Product Quality Score by Usage
Suddenlink Communications's Product Quality score was rated 1.5 stars by customers who have used Suddenlink Communications's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Suddenlink Communications Product Quality Score by Industry
Suddenlink Communications's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Utilities industry customers.
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Suddenlink Communications Pricing
Suddenlink Communications ROI & Value For Money
1.5/5
Suddenlink Communications has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Suddenlink Communications Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Suddenlink Communications ROI
Suddenlink Communications's ROI score was rated highest by customers who have used Suddenlink Communications's products/services for 1 to 2 Years, and rated lowest by customers from the Utilities industry.
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Ranked Suddenlink Communications ROI the Highest
Ranked Suddenlink Communications ROI the Lowest
Suddenlink Communications ROI Score by Gender
Suddenlink Communications's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Suddenlink Communications.
Male
1.5/5
Female
1.5/5
Suddenlink Communications ROI Score by Ethnicity
Suddenlink Communications's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Suddenlink Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Suddenlink Communications ROI Score by Age
Suddenlink Communications's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Suddenlink Communications.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Suddenlink Communications ROI Score by Usage
Suddenlink Communications's ROI score was rated 1.5 stars by customers who have used Suddenlink Communications's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Suddenlink Communications ROI Score by Industry
Suddenlink Communications's ROI score was rated 1.5 stars by both Accounting and Utilities industry customers.
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Suddenlink Communications Customer Satisfaction (CSAT)
Suddenlink Communications Customer Satisfaction (CSAT) Score
4 / 100
Suddenlink Communications has an overall Customer Satisfaction score of 4 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
3%
Satisfied
1%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
7%
Very Dissatisfied
87%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Suddenlink Communications Customer Satisfaction
Suddenlink Communications's Customer Satisfaction score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers from the Utilities industry.
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Ranked Suddenlink Communications Customer Satisfaction the Highest
Ranked Suddenlink Communications Customer Satisfaction the Lowest
Suddenlink Communications Customer Satisfaction Score by Gender
Female customers rated Suddenlink Communications's Customer Satisfaction score 1 points higher than Male customers.
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1 / 100
MaleVery Satisfied | 1% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 9% | |
Very Dissatisfied | 86% |
2 / 100
FemaleVery Satisfied | 2% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 93% |
Suddenlink Communications Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Suddenlink Communications' Customer Satisfaction (CSAT) score was rated 2% according to Caucasian users and customers.
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2 / 100
Very Satisfied
2%
Satisfied
0%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
9%
Very Dissatisfied
88%
CSAT according to Hispanic or Latino
Suddenlink Communications' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Suddenlink Communications' Customer Satisfaction (CSAT) score was rated 7% according to African American/Black users and customers.
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7 / 100
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
85%
CSAT according to Native American
Suddenlink Communications' Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Suddenlink Communications' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Suddenlink Communications.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
90%
Suddenlink Communications Customer Satisfaction Score by Age
Suddenlink Communications's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Suddenlink Communications.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 7% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 5% | |||||||||||||||
| 56-60 | 4% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Suddenlink Communications Customer Satisfaction Score by Usage
Suddenlink Communications's Customer Satisfaction score was rated the highest by customers who have used Suddenlink Communications's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Suddenlink Communications Customer Satisfaction Score by Industry
Suddenlink Communications's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Utilities industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Suddenlink Communications Customer Satisfaction Score by Industry",
"text": "Suddenlink Communications's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Utilities industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Suddenlink Communications's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Suddenlink Communications's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Suddenlink Communications's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Suddenlink Communications's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Suddenlink Communications's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Chemicals",
"groupId": 506,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Suddenlink Communications's Customer Satisfaction score is rated by Chemicals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Suddenlink Communications's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Suddenlink Communications's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Suddenlink Communications's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 17
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 5,
"stars": 0,
"csatScore": 5,
"text": "Suddenlink Communications's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 5
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Suddenlink Communications's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Suddenlink Communications's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Public Safety",
"groupId": 551,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Suddenlink Communications's Customer Satisfaction score is rated by Public Safety customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Suddenlink Communications's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Suddenlink Communications's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Telecommunications",
"groupId": 564,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Suddenlink Communications's Customer Satisfaction score is rated by Telecommunications customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Utilities",
"groupId": 568,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Suddenlink Communications's Customer Satisfaction score is rated by Utilities customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Suddenlink Communications Customer Service
1.5/5
Suddenlink Communications has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Suddenlink Communications' overall Customer Service score rated by its users and customers.
About Suddenlink Communications's Customer Service
Address
520 Maryville Centre Dr #300, St. , Saint Louis, MO 63141
Website
http://www.suddenlink.com/
Phone Number
(314) 821-4555
Quick Insights into Suddenlink Communications Customer Service
Suddenlink Communications's Customer Service score was rated highest by customers who have used Suddenlink Communications's products/services for 1 to 2 Years, and rated lowest by customers from the Utilities industry.
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Ranked Suddenlink Communications Customer Service the Highest
Ranked Suddenlink Communications Customer Service the Lowest
Suddenlink Communications Customer Service Score by Gender
Suddenlink Communications's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Suddenlink Communications.
Male
1.5/5
Female
1.5/5
Suddenlink Communications Customer Service Score by Ethnicity
Suddenlink Communications's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Suddenlink Communications.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Suddenlink Communications Customer Service Score by Age
Suddenlink Communications's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Suddenlink Communications.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Suddenlink Communications Customer Service Score by Usage
Suddenlink Communications's Customer Service score was rated 1.5 stars by customers who have used Suddenlink Communications's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Suddenlink Communications Customer Service Score by Industry
Suddenlink Communications's Customer Service score was rated 1.5 stars by both Accounting and Utilities industry customers.
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Suddenlink Communications as an Employer
2.5/5
Suddenlink Communications has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Suddenlink Communications
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Suddenlink Communications scored a -97 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Suddenlink Communications would recommend the brand to a friend. ENPS measures how likely Suddenlink Communications employees would recommend working at Suddenlink Communications to a friend.
Net Promoter Score
-97
NPS Score
| 1% | Promoters |
|---|---|
| 1% | Passive |
| 98% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 27% | Promoters |
|---|---|
| 10% | Passive |
| 63% | Detractors |
