11
NPS
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Sugarwish
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About Sugarwish's Brand
It started with an unsuccessful search for simple, yet clever, gifts.
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Sugarwish NPS
Sugarwish's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Sugarwish's customers would recommend using the product based on a scale of -100 to 100.
Sugarwish Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Sugarwish NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -50 | Jan 2022 | -50 |
Mar 2022 0 | Mar 2022 | 0 |
Jun 2022 25 | Jun 2022 | 25 |
Oct 2022 40 | Oct 2022 | 40 |
Jan 2023 17 | Jan 2023 | 17 |
Feb 2023 -1 | Feb 2023 | -1 |
Aug 2024 13 | Aug 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sugarwish Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Sugarwish users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sugarwish Product Quality
3.4/5
Sugarwish has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sugarwish's overall Product Quality score rated by its users and customers.
Sugarwish Product Information
Sugarwish’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://sugarwish.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Sugarwish Pricing
Sugarwish ROI & Value For Money
3.5/5
Sugarwish has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sugarwish's overall ROI score rated by its users and customers.
Sugarwish Customer Satisfaction (CSAT)
Sugarwish Customer Satisfaction (CSAT) Score
88 / 100
Sugarwish has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sugarwish Customer Service
3.7/5
Sugarwish has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Sugarwish's Customer Service
Address
New York City, NY
Website
http://sugarwish.com
Phone Number
(720) 722-4071
Sugarwish as an Employer
2.9/5
Sugarwish has a 2.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Sugarwish scored a 11 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Sugarwish would recommend the brand to a friend. ENPS measures how likely Sugarwish employees would recommend working at Sugarwish to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
