-26
NPS
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Summa Health
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About Summa Health's Brand
The health system made the announcement Monday, Oct. 26, at an event at the Akron Art Museum.
Brand at a Glance
50%
Customer Loyalty
2.4/5
Product Quality
2.2/5
Pricing
2.3/5
Customer Service
Summa Health NPS
Summa Health's Net Promoter Score (NPS) is a -26 with 35% Promoters, 4% Passives, and 61% Detractors. Net Promoter Score tracks whether Summa Health's customers would recommend using the product based on a scale of -100 to 100.
Summa Health Overall NPS
| 35% | Promoters |
|---|---|
| 4% | Passives |
| 61% | Detractors |
Summa Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -24 | May 2023 | -24 |
Jun 2023 -18 | Jun 2023 | -18 |
Aug 2023 -22 | Aug 2023 | -22 |
Dec 2023 -25 | Dec 2023 | -25 |
Jan 2024 -29 | Jan 2024 | -29 |
Feb 2024 -23 | Feb 2024 | -23 |
May 2024 -17 | May 2024 | -17 |
Nov 2024 -13 | Nov 2024 | -13 |
Dec 2024 -16 | Dec 2024 | -16 |
Aug 2025 -20 | Aug 2025 | -20 |
Oct 2025 -22 | Oct 2025 | -22 |
Jan 2026 -26 | Jan 2026 | -26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Summa Health NPS by Gender
Male customers rated Summa Health's NPS 17 points higher than Female customers.
Male
-34
Summa Health's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-51
Summa Health's NPS was rated -51 by Female customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Summa Health NPS by Ethnicity
Summa Health's NPS was rated -39 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
Summa Health NPS by Usage
Summa Health's NPS was rated -34 points by customers who have used Summa Health's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Summa Health Customer Reviews
Out of the 2 Summa Health customer reviews 1 was positive and 1 was constructive. Summa Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Summa Health Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of Summa Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Summa Health Customer Loyalty Score by Gender
Male customers rated Summa Health's Customer Loyalty score 15% higher than Female customers.
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Male
70%
Yes
Female
55%
Yes
Summa Health Customer Loyalty Score by Ethnicity
Summa Health's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Summa Health.
55
out of 100
Caucasian
Summa Health Customer Loyalty Score by Usage
Summa Health's Customer Loyalty score was rated 85% by customers who have used Summa Health's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Summa Health Customer Loyalty Score by Industry
Summa Health's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Summa Health Product Quality
2.4/5
Summa Health has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Summa Health Product Information
Summa Health’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Summa Health's product the highest.
- Website
- http://www.summahealth.org/
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into Summa Health Product Quality
Summa Health's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Female customers.
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Ranked Summa Health Product Quality the Highest
Ranked Summa Health Product Quality the Lowest
Summa Health Product Quality Score by Gender
Male customers rated Summa Health's Product Quality score 1 stars higher than Female customers.
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Male
2.6/5
Female
1.6/5
Summa Health Product Quality Score by Ethnicity
Summa Health's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Summa Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Summa Health Product Quality Score by Usage
Summa Health's Product Quality score was rated 2.3 stars by customers who have used Summa Health's products/services for Over 10 Years.
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Summa Health Product Quality Score by Industry
Summa Health's Product Quality score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Summa Health Pricing
Summa Health ROI & Value For Money
2.2/5
Summa Health has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Summa Health's overall ROI score rated by its users and customers.
Summa Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Summa Health ROI
Summa Health's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Female customers.
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Ranked Summa Health ROI the Highest
Ranked Summa Health ROI the Lowest
Summa Health ROI Score by Gender
Male customers rated Summa Health's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Summa Health.
Male
2.3/5
Female
1.8/5
Summa Health ROI Score by Ethnicity
Summa Health's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Summa Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Summa Health ROI Score by Usage
Summa Health's ROI score was rated 2.1 stars by customers who have used Summa Health's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Summa Health ROI Score by Industry
Summa Health's ROI score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Summa Health Customer Satisfaction (CSAT)
Summa Health Customer Satisfaction (CSAT) Score
45 / 100
Summa Health has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
9%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
9%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Summa Health Customer Satisfaction
Summa Health's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Summa Health's Customer Satisfaction.
Ranked Summa Health Customer Satisfaction the Highest
Ranked Summa Health Customer Satisfaction the Lowest
Summa Health Customer Satisfaction Score by Gender
Male customers rated Summa Health's Customer Satisfaction score 13 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Summa Health.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
20 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Summa Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Summa Health's Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Summa Health.
28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
29%
Summa Health Customer Satisfaction Score by Usage
Summa Health's Customer Satisfaction score was rated 40 points by customers who have used Summa Health's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Summa Health Customer Satisfaction Score by Industry
Summa Health's Customer Satisfaction score was rated 66 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Summa Health Customer Service
2.3/5
Summa Health has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Summa Health's overall Customer Service score rated by its users and customers.
About Summa Health's Customer Service
Address
Akron, OH
Website
http://www.summahealth.org/
Phone Number
(888)905-6071
Quick Insights into Summa Health Customer Service
Summa Health's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Summa Health's Customer Service score.
Ranked Summa Health Customer Service the Highest
Ranked Summa Health Customer Service the Lowest
Summa Health Customer Service Score by Gender
Male customers rated Summa Health's Customer Service score 1.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Summa Health.
Male
3.3/5
Female
1.7/5
Summa Health Customer Service Score by Ethnicity
Summa Health's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Summa Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Summa Health Customer Service Score by Usage
Summa Health's Customer Service score was rated 2.6 stars by customers who have used Summa Health's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Summa Health Customer Service Score by Industry
Summa Health's Customer Service score was rated 3.3 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Summa Health as an Employer
2.2/5
Summa Health has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Summa Health scored a -26 for Net Promoter Score and a -68 for Employee Net Promoter Score. NPS gauges how likely a customer of Summa Health would recommend the brand to a friend. ENPS measures how likely Summa Health employees would recommend working at Summa Health to a friend.
Net Promoter Score
-26
NPS Score
| 35% | Promoters |
|---|---|
| 4% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
-68
eNPS Score
| 8% | Promoters |
|---|---|
| 16% | Passive |
| 76% | Detractors |
