-100
NPS
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Summit Behavioral Healthcare
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About Summit Behavioral Healthcare's Brand
An Atlanta-based provider of addiction treatment and behavioral health services
Brand at a Glance
60%
Customer Loyalty
1.7/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
Summit Behavioral Healthcare NPS
Summit Behavioral Healthcare's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Summit Behavioral Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Summit Behavioral Healthcare Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Summit Behavioral Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
Oct 2025 -100 | Oct 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Summit Behavioral Healthcare NPS by Gender
Summit Behavioral Healthcare's NPS was rated -100 by Female customers on Comparably.
Female
-100
Summit Behavioral Healthcare's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Summit Behavioral Healthcare's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Summit Behavioral Healthcare Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Summit Behavioral Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Summit Behavioral Healthcare Customer Loyalty Score by Gender
Summit Behavioral Healthcare's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Summit Behavioral Healthcare.
Female
70%
Yes
Male
N/A
Yes
Summit Behavioral Healthcare Customer Loyalty Score by Industry
Summit Behavioral Healthcare's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Summit Behavioral Healthcare Product Quality
1.7/5
Summit Behavioral Healthcare has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Summit Behavioral Healthcare's overall Product Quality score rated by its users and customers.
Summit Behavioral Healthcare Product Information
Summit Behavioral Healthcare’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Summit Behavioral Healthcare's product the highest.
- Website
- http://summitbhc.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Quick Insights into Summit Behavioral Healthcare Product Quality
Summit Behavioral Healthcare's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Summit Behavioral Healthcare's Product Quality.
Ranked Summit Behavioral Healthcare Product Quality the Highest
Summit Behavioral Healthcare Product Quality Score by Gender
Summit Behavioral Healthcare's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Summit Behavioral Healthcare.
Female
1.5/5
Male
N/A
Summit Behavioral Healthcare Product Quality Score by Industry
Summit Behavioral Healthcare's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Summit Behavioral Healthcare Pricing
Summit Behavioral Healthcare ROI & Value For Money
1.7/5
Summit Behavioral Healthcare has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Summit Behavioral Healthcare's overall ROI score rated by its users and customers.
Summit Behavioral Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Summit Behavioral Healthcare ROI
Summit Behavioral Healthcare's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Summit Behavioral Healthcare's ROI score.
Ranked Summit Behavioral Healthcare ROI the Highest
Summit Behavioral Healthcare ROI Score by Gender
Summit Behavioral Healthcare's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Summit Behavioral Healthcare.
Female
1.5/5
Male
N/A
Summit Behavioral Healthcare ROI Score by Industry
Summit Behavioral Healthcare's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Summit Behavioral Healthcare Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Summit Behavioral Healthcare Customer Satisfaction
Summit Behavioral Healthcare's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Summit Behavioral Healthcare's Customer Satisfaction.
Ranked Summit Behavioral Healthcare Customer Satisfaction the Highest
Summit Behavioral Healthcare Customer Satisfaction Score by Gender
Summit Behavioral Healthcare's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Summit Behavioral Healthcare.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
Summit Behavioral Healthcare Customer Satisfaction Score by Industry
Summit Behavioral Healthcare's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Summit Behavioral Healthcare Customer Service
1.7/5
Summit Behavioral Healthcare has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Summit Behavioral Healthcare's overall Customer Service score rated by its users and customers.
About Summit Behavioral Healthcare's Customer Service
Address
PO Box 366453, Atlanta, GA
Website
http://summitbhc.com/
Phone Number
(314) 802-7708
Quick Insights into Summit Behavioral Healthcare Customer Service
Summit Behavioral Healthcare's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Summit Behavioral Healthcare's Customer Service score.
Ranked Summit Behavioral Healthcare Customer Service the Highest
Summit Behavioral Healthcare Customer Service Score by Gender
Summit Behavioral Healthcare's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Summit Behavioral Healthcare.
Female
1.5/5
Male
N/A
Summit Behavioral Healthcare Customer Service Score by Industry
Summit Behavioral Healthcare's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Summit Behavioral Healthcare as an Employer
2.2/5
Summit Behavioral Healthcare has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Summit Behavioral Healthcare
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Summit Behavioral Healthcare scored a -100 for Net Promoter Score and a -74 for Employee Net Promoter Score. NPS gauges how likely a customer of Summit Behavioral Healthcare would recommend the brand to a friend. ENPS measures how likely Summit Behavioral Healthcare employees would recommend working at Summit Behavioral Healthcare to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-74
eNPS Score
| 13% | Promoters |
|---|---|
| 0% | Passive |
| 87% | Detractors |
