-86
NPS
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Summit Broadband
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About Summit Broadband's Brand
Summit Broadband provides broadband communication services such as cable, Internet and digital telephone services in Central Florida.
Brand at a Glance
62%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2/5
Customer Service
Summit Broadband NPS
Summit Broadband's Net Promoter Score (NPS) is a -86 with 7% Promoters, 0% Passives, and 93% Detractors. Net Promoter Score tracks whether Summit Broadband's customers would recommend using the product based on a scale of -100 to 100.
Summit Broadband Overall NPS
| 7% | Promoters |
|---|---|
| 0% | Passives |
| 93% | Detractors |
Summit Broadband NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Feb 2024 -83 | Feb 2024 | -83 |
Aug 2024 -85 | Aug 2024 | -85 |
Sep 2024 -85 | Sep 2024 | -85 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Summit Broadband NPS by Gender
Male customers rated Summit Broadband's NPS 24 points higher than Female customers.
Male
-76
Summit Broadband's NPS was rated -76 by Male customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Female
-100
Summit Broadband's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Summit Broadband NPS by Ethnicity
Summit Broadband's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Other -100 | Other | -100 |
Summit Broadband NPS by Age
Summit Broadband's NPS was rated -100 points by customers ages 66+ on Comparably.
Summit Broadband NPS by Usage
Summit Broadband's NPS was rated the highest by customers who have used Summit Broadband's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Summit Broadband Customer Reviews
Out of the 2 Summit Broadband customer reviews 0 were positive and 2 were constructive. Summit Broadband customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Summit Broadband Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Summit Broadband users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Summit Broadband Customer Loyalty Score by Gender
Female customers rated Summit Broadband's Customer Loyalty score 15% higher than Male customers.
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Male
55%
Yes
Female
70%
Yes
Summit Broadband Customer Loyalty Score by Ethnicity
Summit Broadband's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Summit Broadband.
78
out of 100
Caucasian
10
out of 100
Other
Summit Broadband Customer Loyalty Score by Age
Summit Broadband's Customer Loyalty score was rated 55% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Summit Broadband.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 55% | 66+ | 55% |
Summit Broadband Customer Loyalty Score by Usage
Summit Broadband's Customer Loyalty score was rated the highest by customers who have used Summit Broadband's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Summit Broadband Product Quality
2.1/5
Summit Broadband has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Summit Broadband Product Information
Summit Broadband’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Mobile App
Quick Insights into Summit Broadband Product Quality
Summit Broadband's Product Quality score was rated highest by customers who have used Summit Broadband's products/services for 5 to 10 Years, and rated lowest by Other customers.
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Ranked Summit Broadband Product Quality the Highest
Ranked Summit Broadband Product Quality the Lowest
Summit Broadband Product Quality Score by Gender
Female customers rated Summit Broadband's Product Quality score 0.1 stars higher than Male customers.
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Male
1.9/5
Female
2/5
Summit Broadband Product Quality Score by Ethnicity
Summit Broadband's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Summit Broadband.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.5 | Other | 1.5 |
Summit Broadband Product Quality Score by Age
Summit Broadband's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Summit Broadband.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Summit Broadband Product Quality Score by Usage
Summit Broadband's Product Quality score was rated the highest by customers who have used Summit Broadband's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Summit Broadband Pricing
Summit Broadband ROI & Value For Money
2.1/5
Summit Broadband has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into Summit Broadband ROI
Summit Broadband's ROI score was rated highest by Female customers, and rated lowest by Other customers.
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Ranked Summit Broadband ROI the Highest
Ranked Summit Broadband ROI the Lowest
Summit Broadband ROI Score by Gender
Female customers rated Summit Broadband's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Summit Broadband.
Male
1.9/5
Female
2.3/5
Summit Broadband ROI Score by Ethnicity
Summit Broadband's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Summit Broadband.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.5 | Other | 1.5 |
Summit Broadband ROI Score by Age
Summit Broadband's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Summit Broadband ROI Score by Usage
Summit Broadband's ROI score was rated 1.7 stars by customers who have used Summit Broadband's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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Summit Broadband Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
33%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Summit Broadband Customer Satisfaction
Summit Broadband's Customer Satisfaction score was rated highest by customers who have used Summit Broadband's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Summit Broadband Customer Satisfaction the Highest
Ranked Summit Broadband Customer Satisfaction the Lowest
Summit Broadband Customer Satisfaction Score by Gender
Summit Broadband's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Summit Broadband.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 43% | |
Very Dissatisfied | 43% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
Summit Broadband Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Summit Broadband's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
43%
Very Dissatisfied
43%
CSAT according to Other
Summit Broadband's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Summit Broadband.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
33%
Summit Broadband Customer Satisfaction Score by Age
Summit Broadband's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Summit Broadband.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Summit Broadband Customer Satisfaction Score by Usage
Summit Broadband's Customer Satisfaction score was rated 0 points by customers who have used Summit Broadband's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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Summit Broadband Customer Service
2/5
Summit Broadband has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Summit Broadband's Customer Service
Address
4558 SW 35th Street, Orlando, FL
Website
http://www.summit-broadband.com
Phone Number
844-220-54
Quick Insights into Summit Broadband Customer Service
Summit Broadband's Customer Service score was rated highest by customers who have used Summit Broadband's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Summit Broadband Customer Service the Highest
Ranked Summit Broadband Customer Service the Lowest
Summit Broadband Customer Service Score by Gender
Female customers rated Summit Broadband's Customer Service score 0.1 stars higher than Male customers.
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Male
2/5
Female
2.1/5
Summit Broadband Customer Service Score by Ethnicity
Summit Broadband's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Summit Broadband.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 2 | Other | 2 |
Summit Broadband Customer Service Score by Age
Summit Broadband's Customer Service score was rated 1.7 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.7 | 66+ | 1.7 |
Summit Broadband Customer Service Score by Usage
Summit Broadband's Customer Service score was rated the highest by customers who have used Summit Broadband's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Summit Broadband as an Employer
3.4/5
Summit Broadband has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Summit Broadband scored a -86 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Summit Broadband would recommend the brand to a friend. ENPS measures how likely Summit Broadband employees would recommend working at Summit Broadband to a friend.
Net Promoter Score
-86
NPS Score
| 7% | Promoters |
|---|---|
| 0% | Passive |
| 93% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
