-60
NPS
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Summit Materials
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About Summit Materials' Brand
Summit Materials was formed in 2009 to develop a leading business in the aggregates and heavy-side building materials sector through
Brand at a Glance
10%
Customer Loyalty
3.3/5
Product Quality
2.5/5
Pricing
3/5
Customer Service
Summit Materials NPS
Summit Materials's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Summit Materials's customers would recommend using the product based on a scale of -100 to 100.
Summit Materials Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Summit Materials NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Feb 2024 -50 | Feb 2024 | -50 |
Jun 2025 -60 | Jun 2025 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Summit Materials Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Summit Materials users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Summit Materials Product Quality
3.3/5
Summit Materials has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Summit Materials' overall Product Quality score rated by its users and customers.
Summit Materials Product Information
Summit Materials’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Real Estate
Construction
Summit Materials Pricing
Summit Materials ROI & Value For Money
2.5/5
Summit Materials has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Summit Materials' overall ROI score rated by its users and customers.
Summit Materials Customer Satisfaction (CSAT)
Summit Materials Customer Satisfaction (CSAT) Score
33 / 100
Summit Materials has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Summit Materials Customer Service
3/5
Summit Materials has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Summit Materials's Customer Service
Address
1550 Wynkoop, 3rd Floor, Denver, CO
Website
http://www.summit-materials.com
Phone Number
(303)893-0012
Summit Materials as an Employer
2.6/5
Summit Materials has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Summit Materials scored a -60 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Summit Materials would recommend the brand to a friend. ENPS measures how likely Summit Materials employees would recommend working at Summit Materials to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 25% | Promoters |
|---|---|
| 19% | Passive |
| 56% | Detractors |
