-40
NPS
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Summit Medical
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About Summit Medical's Brand
Summit Medical designs, engineers and manufactures microsurgery products
Brand at a Glance
73%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.5/5
Customer Service
Summit Medical NPS
Summit Medical's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Summit Medical's customers would recommend using the product based on a scale of -100 to 100.
Summit Medical Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Summit Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
Jan 2022 -33 | Jan 2022 | -33 |
Jun 2022 -25 | Jun 2022 | -25 |
Dec 2022 -40 | Dec 2022 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Summit Medical Customer Reviews
Out of the 2 Summit Medical customer reviews 1 was positive and 1 was constructive. Summit Medical customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Summit Medical Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Summit Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Summit Medical Product Quality
2.6/5
Summit Medical has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Summit Medical's overall Product Quality score rated by its users and customers.
Summit Medical Product Information
Summit Medical’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Summit Medical Pricing
Summit Medical ROI & Value For Money
2.4/5
Summit Medical has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Summit Medical Customer Satisfaction (CSAT)
Summit Medical Customer Satisfaction (CSAT) Score
40 / 100
Summit Medical has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Summit Medical Customer Service
2.5/5
Summit Medical has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Summit Medical's Customer Service
Address
815 Northwest Parkway, Suite 100, Saint Paul, MN
Website
http://www.summitmedical.com/
Phone Number
6517893962
Summit Medical as an Employer
Consumer vs. Employees
Summit Medical scored a -40 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Summit Medical would recommend the brand to a friend. ENPS measures how likely Summit Medical employees would recommend working at Summit Medical to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
