34
NPS
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Summit Midstream Partners
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About Summit Midstream Partners' Brand
Summit Midstream Partners is a growth-oriented limited partnership focused on owning and operating midstream energy infrastructure
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Summit Midstream Partners NPS
Summit Midstream Partners's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Summit Midstream Partners's customers would recommend using the product based on a scale of -100 to 100.
Summit Midstream Partners Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Summit Midstream Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Dec 2022 33 | Dec 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Summit Midstream Partners Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Summit Midstream Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Summit Midstream Partners Product Quality
3.4/5
Summit Midstream Partners has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Summit Midstream Partners' overall Product Quality score rated by its users and customers.
Summit Midstream Partners Product Information
Summit Midstream Partners’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Energy
Summit Midstream Partners Pricing
Summit Midstream Partners ROI & Value For Money
3/5
Summit Midstream Partners has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Summit Midstream Partners Customer Satisfaction (CSAT)
Summit Midstream Partners Customer Satisfaction (CSAT) Score
50 / 100
Summit Midstream Partners has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Summit Midstream Partners Customer Service
3.1/5
Summit Midstream Partners has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Summit Midstream Partners' overall Customer Service score rated by its users and customers.
About Summit Midstream Partners's Customer Service
Address
2100 McKinney Avenue, Suite 1250, Dallas, TX
Website
http://www.summitmidstream.com/
Phone Number
+1 214-242-1955
Summit Midstream Partners as an Employer
3.3/5
Summit Midstream Partners has a 3.3/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Summit Midstream Partners
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Summit Midstream Partners scored a 34 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Summit Midstream Partners would recommend the brand to a friend. ENPS measures how likely Summit Midstream Partners employees would recommend working at Summit Midstream Partners to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
