-5
NPS
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Summit Racing Equipment
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About Summit Racing Equipment's Brand
Summit Racing Equipment is a global retailer of performance and replacement automotive parts and accessories. The company has four locations across the United States and each includes a destination Retail Super Store, a distribution center, and a team of enthusiasts who are just as passionate about customers' projects as they are their own.
Brand at a Glance
71%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
Summit Racing Equipment NPS
Summit Racing Equipment's Net Promoter Score (NPS) is a -5 with 42% Promoters, 11% Passives, and 47% Detractors. Net Promoter Score tracks whether Summit Racing Equipment's customers would recommend using the product based on a scale of -100 to 100.
Summit Racing Equipment Overall NPS
| 42% | Promoters |
|---|---|
| 11% | Passives |
| 47% | Detractors |
Summit Racing Equipment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -6 | Sep 2023 | -6 |
Jan 2024 -9 | Jan 2024 | -9 |
Mar 2024 -7 | Mar 2024 | -7 |
Apr 2024 -3 | Apr 2024 | -3 |
May 2024 -1 | May 2024 | -1 |
Jun 2024 -4 | Jun 2024 | -4 |
Jul 2024 0 | Jul 2024 | 0 |
Mar 2025 -6 | Mar 2025 | -6 |
Jul 2025 -4 | Jul 2025 | -4 |
Aug 2025 -7 | Aug 2025 | -7 |
Dec 2025 -5 | Dec 2025 | -5 |
Jan 2026 -5 | Jan 2026 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Summit Racing Equipment NPS by Gender
Summit Racing Equipment's NPS was rated -6 by Male customers on Comparably.
Male
-6
Summit Racing Equipment's NPS was rated -6 by Male customers on Comparably.
44%
Promoters
6%
Passives
50%
Detractors
Female
N/A
Summit Racing Equipment's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Summit Racing Equipment NPS by Ethnicity
Summit Racing Equipment's NPS was rated 19 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 19 | Caucasian | 19 |
Summit Racing Equipment NPS by Age
Summit Racing Equipment's NPS was rated -28 points by customers ages 66+ on Comparably.
Summit Racing Equipment NPS by Usage
Summit Racing Equipment's NPS was rated -19 points by customers who have used Summit Racing Equipment's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -19 | Over 10 Years | -19 |
Summit Racing Equipment Customer Reviews
Out of the 4 Summit Racing Equipment customer reviews 3 were positive and 1 was constructive. Summit Racing Equipment customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Summit Racing Equipment Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Summit Racing Equipment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Summit Racing Equipment Customer Loyalty Score by Gender
Summit Racing Equipment's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Summit Racing Equipment Customer Loyalty Score by Ethnicity
Summit Racing Equipment's Customer Loyalty score was rated 67% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Summit Racing Equipment.
67
out of 100
Caucasian
Summit Racing Equipment Customer Loyalty Score by Age
Summit Racing Equipment's Customer Loyalty score was rated 61% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Summit Racing Equipment.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 61% | 66+ | 61% |
Summit Racing Equipment Customer Loyalty Score by Usage
Summit Racing Equipment's Customer Loyalty score was rated 84% by customers who have used Summit Racing Equipment's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Summit Racing Equipment Customer Loyalty Score by Industry
Summit Racing Equipment's Customer Loyalty score was rated 100% by Tech industry customers.
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Summit Racing Equipment Product Quality
3.4/5
Summit Racing Equipment has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Summit Racing Equipment Product Information
Summit Racing Equipment’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Summit Racing Equipment's product the highest.
- Website
- http://www.summitracing.com
- Company Size
- 51-200 Employees
Industry
Automotive and Transportation
Quick Insights into Summit Racing Equipment Product Quality
Summit Racing Equipment's Product Quality score was rated highest by Caucasian customers.
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Ranked Summit Racing Equipment Product Quality the Highest
Summit Racing Equipment Product Quality Score by Gender
Summit Racing Equipment's Product Quality score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Summit Racing Equipment Product Quality Score by Ethnicity
Summit Racing Equipment's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Summit Racing Equipment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Summit Racing Equipment Product Quality Score by Age
Summit Racing Equipment's Product Quality score was rated 2.8 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Summit Racing Equipment.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.8 | 66+ | 2.8 |
Summit Racing Equipment Product Quality Score by Usage
Summit Racing Equipment's Product Quality score was rated 3.2 stars by customers who have used Summit Racing Equipment's products/services for Over 10 Years.
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Summit Racing Equipment Product Quality Score by Industry
Summit Racing Equipment's Product Quality score was rated 2.6 stars by Tech industry customers.
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Summit Racing Equipment Pricing
Summit Racing Equipment ROI & Value For Money
3/5
Summit Racing Equipment has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Summit Racing Equipment's overall ROI score rated by its users and customers.
Summit Racing Equipment Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Summit Racing Equipment ROI
Summit Racing Equipment's ROI score was rated highest by Caucasian customers.
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Ranked Summit Racing Equipment ROI the Highest
Summit Racing Equipment ROI Score by Gender
Summit Racing Equipment's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Summit Racing Equipment ROI Score by Ethnicity
Summit Racing Equipment's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Summit Racing Equipment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Summit Racing Equipment ROI Score by Age
Summit Racing Equipment's ROI score was rated 2.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Summit Racing Equipment.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.6 | 66+ | 2.6 |
Summit Racing Equipment ROI Score by Usage
Summit Racing Equipment's ROI score was rated 2.8 stars by customers who have used Summit Racing Equipment's products/services for Over 10 Years.
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Summit Racing Equipment ROI Score by Industry
Summit Racing Equipment's ROI score was rated 3 stars by Tech industry customers.
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Summit Racing Equipment Customer Satisfaction (CSAT)
Summit Racing Equipment Customer Satisfaction (CSAT) Score
59 / 100
Summit Racing Equipment has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Summit Racing Equipment Customer Satisfaction
Summit Racing Equipment's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Summit Racing Equipment's Customer Satisfaction.
Ranked Summit Racing Equipment Customer Satisfaction the Highest
Summit Racing Equipment Customer Satisfaction Score by Gender
Summit Racing Equipment's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Summit Racing Equipment.
50 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 14% | |
Very Dissatisfied | 29% |
Summit Racing Equipment Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Summit Racing Equipment's Customer Satisfaction (CSAT) score was rated 64% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Summit Racing Equipment.
64 / 100
Very Satisfied
55%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
27%
Summit Racing Equipment Customer Satisfaction Score by Usage
Summit Racing Equipment's Customer Satisfaction score was rated 38 points by customers who have used Summit Racing Equipment's products/services for Over 10 Years.
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Summit Racing Equipment Customer Satisfaction Score by Industry
Summit Racing Equipment's Customer Satisfaction score was rated 20 points by Tech industry customers.
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{
"title": "Summit Racing Equipment Customer Satisfaction Score by Industry",
"text": "Summit Racing Equipment's Customer Satisfaction score was rated 20 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Summit Racing Equipment's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 20
}
]
}Summit Racing Equipment Customer Service
2.8/5
Summit Racing Equipment has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Summit Racing Equipment's Customer Service
Address
1200 Southeast Ave, 44278
Website
http://www.summitracing.com
Phone Number
1-800-230-3030
Quick Insights into Summit Racing Equipment Customer Service
Summit Racing Equipment's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Summit Racing Equipment's Customer Service score.
Ranked Summit Racing Equipment Customer Service the Highest
Summit Racing Equipment Customer Service Score by Gender
Summit Racing Equipment's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Summit Racing Equipment.
Male
2.6/5
Female
N/A
Summit Racing Equipment Customer Service Score by Ethnicity
Summit Racing Equipment's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Summit Racing Equipment.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Summit Racing Equipment Customer Service Score by Age
Summit Racing Equipment's Customer Service score was rated 2.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Summit Racing Equipment.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.6 | 66+ | 2.6 |
Summit Racing Equipment Customer Service Score by Usage
Summit Racing Equipment's Customer Service score was rated 2.5 stars by customers who have used Summit Racing Equipment's products/services for Over 10 Years.
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Summit Racing Equipment Customer Service Score by Industry
Summit Racing Equipment's Customer Service score was rated 2.3 stars by Tech industry customers.
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Summit Racing Equipment as an Employer
3.7/5
Summit Racing Equipment has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
CEO of Summit Racing Equipment
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Summit Racing Equipment scored a -5 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Summit Racing Equipment would recommend the brand to a friend. ENPS measures how likely Summit Racing Equipment employees would recommend working at Summit Racing Equipment to a friend.
Net Promoter Score
-5
NPS Score
| 42% | Promoters |
|---|---|
| 11% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 38% | Promoters |
|---|---|
| 24% | Passive |
| 38% | Detractors |
