-100
NPS
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Summit Ridge Group LLC
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About Summit Ridge Group LLC's Brand
Valuation, Financial and Industry consulting in the Telecom, Media & Technology Sectors
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Summit Ridge Group LLC NPS
Summit Ridge Group LLC's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Summit Ridge Group LLC's customers would recommend using the product based on a scale of -100 to 100.
Summit Ridge Group LLC Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Summit Ridge Group LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2025 -100 | Jul 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Summit Ridge Group LLC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Summit Ridge Group LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Summit Ridge Group LLC Product Quality
1.5/5
Summit Ridge Group LLC has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Summit Ridge Group LLC Product Information
Summit Ridge Group LLC’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Consulting
Summit Ridge Group LLC Pricing
Summit Ridge Group LLC ROI & Value For Money
1.5/5
Summit Ridge Group LLC has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Summit Ridge Group LLC Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Summit Ridge Group LLC Customer Service
1.5/5
Summit Ridge Group LLC has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Summit Ridge Group LLC's Customer Service
Address
49 W 38th St, 12th floor, York, NY 10018
Website
https://www.summitridgegroup.com
Phone Number
2124334800
Summit Ridge Group LLC's Social Links
Consumer vs. Employees
Summit Ridge Group LLC scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Summit Ridge Group LLC would recommend the brand to a friend. ENPS measures how likely Summit Ridge Group LLC employees would recommend working at Summit Ridge Group LLC to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
