-100
NPS
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Summit Sports
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About Summit Sports' Brand
An action sports retailer that owns and operates a number of retail stores and websites, with over 18 years of Internet retail experience
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Summit Sports NPS
Summit Sports's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Summit Sports's customers would recommend using the product based on a scale of -100 to 100.
Summit Sports Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Summit Sports NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Summit Sports Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Summit Sports users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Summit Sports Product Quality
1.5/5
Summit Sports has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Summit Sports' overall Product Quality score rated by its users and customers.
Summit Sports Product Information
Summit Sports’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://summitsports.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Sports & Entertainment
Summit Sports Pricing
Summit Sports ROI & Value For Money
1.5/5
Summit Sports has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Summit Sports' overall ROI score rated by its users and customers.
Summit Sports Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Summit Sports Customer Service
1.5/5
Summit Sports has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Summit Sports' overall Customer Service score rated by its users and customers.
About Summit Sports's Customer Service
Address
330 Enterprise Ct, Bloomfield Hills, MI
Website
http://summitsports.com/
Phone Number
248-338-9980
Summit Sports as an Employer
3.5/5
Summit Sports has a 3.5/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Summit Sports scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Summit Sports would recommend the brand to a friend. ENPS measures how likely Summit Sports employees would recommend working at Summit Sports to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
