-65
NPS
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SumTotal Systems
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About SumTotal Systems' Brand
SumTotal Systems provides learning and talent management software that help businesses optimize their HR operations.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
SumTotal Systems NPS
SumTotal Systems's Net Promoter Score (NPS) is a -65 with 15% Promoters, 5% Passives, and 80% Detractors. Net Promoter Score tracks whether SumTotal Systems's customers would recommend using the product based on a scale of -100 to 100.
SumTotal Systems Overall NPS
| 15% | Promoters |
|---|---|
| 5% | Passives |
| 80% | Detractors |
SumTotal Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -84 | Aug 2020 | -84 |
Jan 2022 -72 | Jan 2022 | -72 |
Aug 2022 -74 | Aug 2022 | -74 |
Apr 2023 -65 | Apr 2023 | -65 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SumTotal Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SumTotal Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SumTotal Systems Product Quality
2.7/5
SumTotal Systems has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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SumTotal Systems Product Information
SumTotal Systems serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Mexico. SumTotal Systems supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
SumTotal Systems’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Philanthropy industry rated SumTotal Systems's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Business Services
Enterprise
SaaS
Small Business Services
Languages Supported
English
Chinese (Traditional)
Spanish
Japanese
Product Type
Online Course Software
Learning Management System (LMS) Software
Training Software
Quick Insights into SumTotal Systems Product Quality
SumTotal Systems's Product Quality score was rated highest by customers from the Philanthropy industry.
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Ranked SumTotal Systems Product Quality the Highest
SumTotal Systems Product Quality Score by Industry
SumTotal Systems's Product Quality score was rated 3.5 stars by Philanthropy industry customers.
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SumTotal Systems Pricing
SumTotal Systems ROI & Value For Money
3/5
SumTotal Systems has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock SumTotal Systems' overall ROI score rated by its users and customers.
SumTotal Systems Pricing Plans
SumTotal Systems has a pricing structure that accommodates small and medium businesses.
Who Uses SumTotal Systems?
Small Businesses
Medium Businesses
SumTotal Systems Customer Satisfaction (CSAT)
SumTotal Systems Customer Satisfaction (CSAT) Score
50 / 100
SumTotal Systems has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SumTotal Systems Customer Service
3.5/5
SumTotal Systems has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About SumTotal Systems's Customer Service
Address
2850 NW 43rd Street, #150, Gainesville, FL
Website
http://www.sumtotalsystems.com
Phone Number
352-264-2800
SumTotal Systems as an Employer
Consumer vs. Employees
SumTotal Systems scored a -65 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of SumTotal Systems would recommend the brand to a friend. ENPS measures how likely SumTotal Systems employees would recommend working at SumTotal Systems to a friend.
Net Promoter Score
-65
NPS Score
| 15% | Promoters |
|---|---|
| 5% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
