0
NPS
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SumUp
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About SumUp's Brand
Provider of a mobile point-of-sale application designed to help in card transaction. The company's end-to-end payments platform offers a card terminal to accept credit and debit cards, using smartphones or tablets, in a secure and cost-effective way, enabling small merchants to accept card payments.
Brand at a Glance
60%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
SumUp NPS
SumUp's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether SumUp's customers would recommend using the product based on a scale of -100 to 100.
SumUp Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
SumUp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 0 | Jul 2023 | 0 |
Feb 2024 33 | Feb 2024 | 33 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SumUp Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of SumUp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SumUp Product Quality
2.8/5
SumUp has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SumUp's overall Product Quality score rated by its users and customers.
SumUp Product Information
SumUp’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- www.sumup.co.uk
- Company Size
- 51-200 Employees
SumUp Pricing
SumUp ROI & Value For Money
2.8/5
SumUp has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SumUp's overall ROI score rated by its users and customers.
SumUp Customer Satisfaction (CSAT)
SumUp Customer Satisfaction (CSAT) Score
50 / 100
SumUp has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SumUp Customer Service
2.8/5
SumUp has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About SumUp's Customer Service
Address
32 - 34 Great Marlborough Street, London, W1F 7JB United Kingdom
Website
www.sumup.co.uk
SumUp as an Employer
2.4/5
SumUp has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
SumUp scored a 0 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of SumUp would recommend the brand to a friend. ENPS measures how likely SumUp employees would recommend working at SumUp to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 23% | Promoters |
|---|---|
| 8% | Passive |
| 69% | Detractors |
