-89
NPS
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Sun Communities
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About Sun Communities' Brand
Sun Communities operates as a real estate investment trust.
Brand at a Glance
77%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Sun Communities NPS
Sun Communities's Net Promoter Score (NPS) is a -89 with 4% Promoters, 3% Passives, and 93% Detractors. Net Promoter Score tracks whether Sun Communities's customers would recommend using the product based on a scale of -100 to 100.
Sun Communities Overall NPS
| 4% | Promoters |
|---|---|
| 3% | Passives |
| 93% | Detractors |
Sun Communities NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -90 | Jun 2024 | -90 |
Jul 2024 -90 | Jul 2024 | -90 |
Aug 2024 -90 | Aug 2024 | -90 |
Oct 2024 -90 | Oct 2024 | -90 |
Nov 2024 -90 | Nov 2024 | -90 |
Jan 2025 -90 | Jan 2025 | -90 |
Feb 2025 -90 | Feb 2025 | -90 |
Mar 2025 -90 | Mar 2025 | -90 |
May 2025 -90 | May 2025 | -90 |
Jun 2025 -90 | Jun 2025 | -90 |
Aug 2025 -90 | Aug 2025 | -90 |
Sep 2025 -89 | Sep 2025 | -89 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sun Communities NPS by Gender
Female customers rated Sun Communities's NPS 2 points higher than Male customers.
Male
-94
Sun Communities's NPS was rated -94 by Male customers on Comparably.
3%
Promoters
0%
Passives
97%
Detractors
Female
-92
Sun Communities's NPS was rated -92 by Female customers on Comparably.
4%
Promoters
0%
Passives
96%
Detractors
Sun Communities NPS by Ethnicity
Sun Communities's NPS was rated the highest by Other customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -92 | Caucasian | -92 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Native American -100 | Native American | -100 |
Other -82 | Other | -82 |
Sun Communities NPS by Age
Sun Communities's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sun Communities NPS by Usage
Sun Communities's NPS was rated the highest by customers who have used Sun Communities's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
1 to 2 Years -84 | 1 to 2 Years | -84 |
2 to 5 Years -94 | 2 to 5 Years | -94 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Sun Communities Customer Reviews
Out of the 19 Sun Communities customer reviews 0 were positive and 19 were constructive. Sun Communities customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Sun Communities Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Sun Communities users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sun Communities Customer Loyalty Score by Gender
Female customers rated Sun Communities's Customer Loyalty score 13% higher than Male customers.
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Male
73%
Yes
Female
86%
Yes
Sun Communities Customer Loyalty Score by Ethnicity
Sun Communities's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sun Communities.
76
out of 100
Caucasian
100
out of 100
Hispanic or Latino
70
out of 100
Native American
100
out of 100
Other
Sun Communities Customer Loyalty Score by Age
Sun Communities's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sun Communities.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
36-40 70% | 36-40 | 70% |
41-45 100% | 41-45 | 100% |
46-50 90% | 46-50 | 90% |
51-55 74% | 51-55 | 74% |
56-60 73% | 56-60 | 73% |
61-65 89% | 61-65 | 89% |
66+ 80% | 66+ | 80% |
Sun Communities Customer Loyalty Score by Usage
Sun Communities's Customer Loyalty score was rated the highest by customers who have used Sun Communities's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sun Communities Customer Loyalty Score by Industry
Sun Communities's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sun Communities Product Quality
1.5/5
Sun Communities has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Sun Communities Product Information
Sun Communities’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Sun Communities's product the highest. Reviewers from the Tech industry rated Sun Communities the lowest at 1.5.
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Quick Insights into Sun Communities Product Quality
Sun Communities's Product Quality score was rated highest by customers from the Real Estate industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Sun Communities' Product Quality.
Ranked Sun Communities Product Quality the Highest
Ranked Sun Communities Product Quality the Lowest
Sun Communities Product Quality Score by Gender
Sun Communities's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sun Communities.
Male
1.5/5
Female
1.5/5
Sun Communities Product Quality Score by Ethnicity
Sun Communities's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sun Communities.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Sun Communities Product Quality Score by Age
Sun Communities's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sun Communities.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.1 | 41-45 | 2.1 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.5 | 66+ | 1.5 |
Sun Communities Product Quality Score by Usage
Sun Communities's Product Quality score was rated the highest by customers who have used Sun Communities's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Sun Communities Product Quality Score by Industry
Sun Communities's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Tech industry customers.
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Sun Communities Pricing
Sun Communities ROI & Value For Money
1.5/5
Sun Communities has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Sun Communities Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Sun Communities.
Quick Insights into Sun Communities ROI
Sun Communities's ROI score was rated highest by customers from the Real Estate industry, and rated lowest by customers from the Tech industry.
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Ranked Sun Communities ROI the Highest
Ranked Sun Communities ROI the Lowest
Sun Communities ROI Score by Gender
Sun Communities's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sun Communities.
Male
1.5/5
Female
1.5/5
Sun Communities ROI Score by Ethnicity
Sun Communities's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sun Communities.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Sun Communities ROI Score by Age
Sun Communities's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sun Communities.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.2 | 31-35 | 2.2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Sun Communities ROI Score by Usage
Sun Communities's ROI score was rated the highest by customers who have used Sun Communities's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Sun Communities ROI Score by Industry
Sun Communities's ROI score was rated the highest by Real Estate industry customers, and the lowest by Tech industry customers.
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Sun Communities Customer Satisfaction (CSAT)
Sun Communities Customer Satisfaction (CSAT) Score
6 / 100
Sun Communities has an overall Customer Satisfaction score of 6 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
2%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
24%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sun Communities Customer Satisfaction
Sun Communities's Customer Satisfaction score was rated highest by customers who have used Sun Communities's products/services for Less than 1 Year, and rated lowest by customers from the Tech industry.
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Ranked Sun Communities Customer Satisfaction the Highest
Ranked Sun Communities Customer Satisfaction the Lowest
Sun Communities Customer Satisfaction Score by Gender
Female customers rated Sun Communities's Customer Satisfaction score 2 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sun Communities.
4 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 19% | |
Very Dissatisfied | 73% |
6 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 23% | |
Very Dissatisfied | 63% |
Sun Communities Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sun Communities' Customer Satisfaction (CSAT) score was rated 6% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sun Communities.
6 / 100
Very Satisfied
4%
Satisfied
2%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
23%
Very Dissatisfied
63%
CSAT according to Native American
Sun Communities' Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sun Communities.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Other
Sun Communities' Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sun Communities.
11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
78%
Sun Communities Customer Satisfaction Score by Age
Sun Communities's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sun Communities.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 11% | |||||||||||||||
| 61-65 | 14% | |||||||||||||||
| 66+ | 0% |
Sun Communities Customer Satisfaction Score by Usage
Sun Communities's Customer Satisfaction score was rated the highest by customers who have used Sun Communities's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Sun Communities Customer Satisfaction Score by Industry
Sun Communities's Customer Satisfaction score was rated 0 points by both Architecture and Planning and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Sun Communities Customer Satisfaction Score by Industry",
"text": "Sun Communities's Customer Satisfaction score was rated 0 points by both Architecture and Planning and Tech industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 0,
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},
{
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"groupId": 498,
"score": 0,
"stars": 0,
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"text": "Sun Communities's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "max",
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{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sun Communities's Customer Satisfaction score is rated by Education customers on Comparably.",
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"groupId": 522,
"score": 0,
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"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
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"text": "Sun Communities's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
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"label": "Insurance",
"groupId": 526,
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"stars": 0,
"csatScore": 0,
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]
}Sun Communities Customer Service
1.5/5
Sun Communities has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sun Communities' overall Customer Service score rated by its users and customers.
About Sun Communities's Customer Service
Address
Southfield, MI
Website
http://www.suncommunities.com/
Quick Insights into Sun Communities Customer Service
Sun Communities's Customer Service score was rated highest by customers from the Real Estate industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Sun Communities' Customer Service score.
Ranked Sun Communities Customer Service the Highest
Ranked Sun Communities Customer Service the Lowest
Sun Communities Customer Service Score by Gender
Sun Communities's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sun Communities.
Male
1.5/5
Female
1.5/5
Sun Communities Customer Service Score by Ethnicity
Sun Communities's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sun Communities.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Sun Communities Customer Service Score by Age
Sun Communities's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sun Communities.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Sun Communities Customer Service Score by Usage
Sun Communities's Customer Service score was rated the highest by customers who have used Sun Communities's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Sun Communities Customer Service Score by Industry
Sun Communities's Customer Service score was rated the highest by Real Estate industry customers, and the lowest by Tech industry customers.
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Sun Communities as an Employer
3.7/5
Sun Communities has a 3.7/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Sun Communities scored a -89 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Sun Communities would recommend the brand to a friend. ENPS measures how likely Sun Communities employees would recommend working at Sun Communities to a friend.
Net Promoter Score
-89
NPS Score
| 4% | Promoters |
|---|---|
| 3% | Passive |
| 93% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 39% | Promoters |
|---|---|
| 9% | Passive |
| 52% | Detractors |
