80
NPS
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Sun International
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About Sun International's Brand
Operator of luxury hotels and resorts in South Africa and South America.
Brand at a Glance
76%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Sun International NPS
Sun International's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether Sun International's customers would recommend using the product based on a scale of -100 to 100.
Sun International Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
Sun International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Apr 2021 66 | Apr 2021 | 66 |
May 2022 75 | May 2022 | 75 |
Apr 2024 80 | Apr 2024 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sun International Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Sun International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sun International Product Quality
4.1/5
Sun International has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Sun International's overall Product Quality score rated by its users and customers.
Sun International Product Information
Sun International’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.suninternational.com
- Company Size
- 10,000+ Employees
Sun International Pricing
Sun International ROI & Value For Money
3.8/5
Sun International has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Sun International's overall ROI score rated by its users and customers.
Sun International Customer Satisfaction (CSAT)
Sun International Customer Satisfaction (CSAT) Score
50 / 100
Sun International has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sun International Customer Service
3.7/5
Sun International has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Sun International's Customer Service
Address
6 Sandown Valley Crescent, Johannesburg, 2196
Website
www.suninternational.com
Phone Number
7
Sun International as an Employer
3.9/5
Sun International has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sun International scored a 80 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Sun International would recommend the brand to a friend. ENPS measures how likely Sun International employees would recommend working at Sun International to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
