67
NPS
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Sun Orchard
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About Sun Orchard's Brand
Sun Orchard Juicery is a national craft juice company making juices, beverages and bar mixes for the foodservice industry.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Sun Orchard NPS
Sun Orchard's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Sun Orchard's customers would recommend using the product based on a scale of -100 to 100.
Sun Orchard Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Sun Orchard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
Oct 2024 66 | Oct 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sun Orchard Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Sun Orchard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sun Orchard Product Quality
3.5/5
Sun Orchard has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sun Orchard's overall Product Quality score rated by its users and customers.
Sun Orchard Product Information
Sun Orchard’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.sunorchard.com/
- Company Size
- 51-200 Employees
Industry
Tech
Food & Beverages
Sun Orchard Pricing
Sun Orchard ROI & Value For Money
3.9/5
Sun Orchard has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Sun Orchard Customer Satisfaction (CSAT)
Sun Orchard Customer Satisfaction (CSAT) Score
100 / 100
Sun Orchard has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sun Orchard Customer Service
4/5
Sun Orchard has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Sun Orchard's Customer Service
Address
1198 W. Fairmont Dr., Tempe, AZ
Website
http://www.sunorchard.com/
Phone Number
(480) 921-1426
Sun Orchard as an Employer
2.4/5
Sun Orchard has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Sun Orchard scored a 67 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Sun Orchard would recommend the brand to a friend. ENPS measures how likely Sun Orchard employees would recommend working at Sun Orchard to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
