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NPS
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Sun Pharma
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About Sun Pharma's Brand
Sun Pharma (Reuters: SUN.BO, Bloomberg: SUNP IN, NSE: SUNPHARMA, BSE: 524715) is an international, integrated, specialty pharmaceutical
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Sun Pharma NPS
Sun Pharma's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Sun Pharma's customers would recommend using the product based on a scale of -100 to 100.
Sun Pharma Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Sun Pharma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 25 | Aug 2023 | 25 |
Sep 2023 -17 | Sep 2023 | -17 |
Dec 2023 -15 | Dec 2023 | -15 |
Jan 2024 -22 | Jan 2024 | -22 |
Feb 2024 -27 | Feb 2024 | -27 |
Mar 2024 -16 | Mar 2024 | -16 |
May 2024 -9 | May 2024 | -9 |
Aug 2024 -1 | Aug 2024 | -1 |
Nov 2024 7 | Nov 2024 | 7 |
Feb 2025 6 | Feb 2025 | 6 |
Apr 2025 6 | Apr 2025 | 6 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sun Pharma NPS by Usage
Sun Pharma's NPS was rated 0 points by customers who have used Sun Pharma's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Sun Pharma Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Sun Pharma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sun Pharma Customer Loyalty Score by Usage
Sun Pharma's Customer Loyalty score was rated 70% by customers who have used Sun Pharma's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sun Pharma Product Quality
3.6/5
Sun Pharma has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Sun Pharma Product Information
Sun Pharma’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.sunpharma.com
- Company Size
- 10,000+ Employees
Industry
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Sun Pharma Product Quality
Sun Pharma's Product Quality score was rated highest by customers who have used Sun Pharma's products/services for 2 to 5 Years.
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Ranked Sun Pharma Product Quality the Highest
Sun Pharma Product Quality Score by Usage
Sun Pharma's Product Quality score was rated 2.8 stars by customers who have used Sun Pharma's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sun Pharma Pricing
Sun Pharma ROI & Value For Money
3.8/5
Sun Pharma has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Sun Pharma ROI
Sun Pharma's ROI score was rated highest by customers who have used Sun Pharma's products/services for 2 to 5 Years.
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Ranked Sun Pharma ROI the Highest
Sun Pharma ROI Score by Usage
Sun Pharma's ROI score was rated 4 stars by customers who have used Sun Pharma's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Sun Pharma Customer Satisfaction (CSAT)
Sun Pharma Customer Satisfaction (CSAT) Score
79 / 100
Sun Pharma has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
43%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sun Pharma Customer Satisfaction
Sun Pharma's Customer Satisfaction score was rated highest by customers who have used Sun Pharma's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Sun Pharma's Customer Satisfaction.
Ranked Sun Pharma Customer Satisfaction the Highest
Sun Pharma Customer Satisfaction Score by Usage
Sun Pharma's Customer Satisfaction score was rated 67 points by customers who have used Sun Pharma's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Sun Pharma Customer Service
3.8/5
Sun Pharma has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Sun Pharma's Customer Service
Address
Acme Plaza, Andheri - Kurla Rd, Andheri (E),
Website
http://www.sunpharma.com
Quick Insights into Sun Pharma Customer Service
Sun Pharma's Customer Service score was rated highest by customers who have used Sun Pharma's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Sun Pharma's Customer Service score.
Ranked Sun Pharma Customer Service the Highest
Sun Pharma Customer Service Score by Usage
Sun Pharma's Customer Service score was rated 3.6 stars by customers who have used Sun Pharma's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Sun Pharma as an Employer
2.4/5
Sun Pharma has a 2.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Sun Pharma scored a 0 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Sun Pharma would recommend the brand to a friend. ENPS measures how likely Sun Pharma employees would recommend working at Sun Pharma to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 23% | Promoters |
|---|---|
| 12% | Passive |
| 65% | Detractors |
