-18
NPS
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Sun Tan City
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About Sun Tan City's Brand
Tanning Salons Near Work and Home
Brand at a Glance
83%
Customer Loyalty
2.7/5
Product Quality
2.3/5
Pricing
2.7/5
Customer Service
Sun Tan City CMO
Mark Olive
Mark Olive serves as the Chief Marketing Officer of Sun Tan City. Mark started at Sun Tan City in Mar of 2015. Mark currently resides in the Louisville, Kentucky Area.
Sun Tan City NPS
Sun Tan City's Net Promoter Score (NPS) is a -18 with 36% Promoters, 10% Passives, and 54% Detractors. Net Promoter Score tracks whether Sun Tan City's customers would recommend using the product based on a scale of -100 to 100.
Sun Tan City Overall NPS
| 36% | Promoters |
|---|---|
| 10% | Passives |
| 54% | Detractors |
Sun Tan City NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -20 | Oct 2022 | -20 |
Nov 2022 -16 | Nov 2022 | -16 |
Dec 2022 -14 | Dec 2022 | -14 |
Jan 2023 -11 | Jan 2023 | -11 |
Feb 2023 -15 | Feb 2023 | -15 |
Apr 2023 -22 | Apr 2023 | -22 |
May 2023 -18 | May 2023 | -18 |
Jul 2023 -20 | Jul 2023 | -20 |
Oct 2023 -22 | Oct 2023 | -22 |
Feb 2024 -25 | Feb 2024 | -25 |
May 2024 -21 | May 2024 | -21 |
Feb 2025 -19 | Feb 2025 | -19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sun Tan City NPS by Gender
Sun Tan City's NPS was rated -35 by Female customers on Comparably.
Female
-35
Sun Tan City's NPS was rated -35 by Female customers on Comparably.
25%
Promoters
15%
Passives
60%
Detractors
Male
N/A
Sun Tan City's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Sun Tan City NPS by Ethnicity
Sun Tan City's NPS was rated -23 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -23 | Caucasian | -23 |
Sun Tan City NPS by Age
Sun Tan City's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sun Tan City NPS by Usage
Sun Tan City's NPS was rated the highest by customers who have used Sun Tan City's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Over 10 Years -39 | Over 10 Years | -39 |
Sun Tan City Customer Reviews
Out of the 3 Sun Tan City customer reviews 2 were positive and 1 was constructive. Sun Tan City customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Sun Tan City Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Sun Tan City users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sun Tan City Customer Loyalty Score by Gender
Sun Tan City's Customer Loyalty score was rated 87 by Female customers on Comparably.
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Female
87%
Yes
Male
N/A
Yes
Sun Tan City Customer Loyalty Score by Ethnicity
Sun Tan City's Customer Loyalty score was rated 93% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sun Tan City.
93
out of 100
Caucasian
Sun Tan City Customer Loyalty Score by Age
Sun Tan City's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sun Tan City.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
36-40 100% | 36-40 | 100% |
41-45 87% | 41-45 | 87% |
Sun Tan City Customer Loyalty Score by Usage
Sun Tan City's Customer Loyalty score was rated the highest by customers who have used Sun Tan City's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sun Tan City Customer Loyalty Score by Industry
Sun Tan City's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sun Tan City Product Quality
2.7/5
Sun Tan City has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Sun Tan City Product Information
Sun Tan City’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Sun Tan City's product the highest.
- Website
- http://suntancity.com/
- Company Size
- 5,001-10,000 Employees
Industry
Consumer Services
Quick Insights into Sun Tan City Product Quality
Sun Tan City's Product Quality score was rated highest by customers who have used Sun Tan City's products/services for Over 10 Years, and rated lowest by customers ages 18-25.
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Ranked Sun Tan City Product Quality the Highest
Ranked Sun Tan City Product Quality the Lowest
Sun Tan City Product Quality Score by Gender
Sun Tan City's Product Quality score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sun Tan City.
Female
2.6/5
Male
N/A
Sun Tan City Product Quality Score by Ethnicity
Sun Tan City's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sun Tan City.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Sun Tan City Product Quality Score by Age
Sun Tan City's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sun Tan City.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
36-40 2.3 | 36-40 | 2.3 |
41-45 2 | 41-45 | 2 |
Sun Tan City Product Quality Score by Usage
Sun Tan City's Product Quality score was rated the highest by customers who have used Sun Tan City's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Sun Tan City Product Quality Score by Industry
Sun Tan City's Product Quality score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
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Sun Tan City Pricing
Sun Tan City ROI & Value For Money
2.3/5
Sun Tan City has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Sun Tan City Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Sun Tan City ROI
Sun Tan City's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used Sun Tan City's products/services for Less than 1 Year.
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Ranked Sun Tan City ROI the Highest
Ranked Sun Tan City ROI the Lowest
Sun Tan City ROI Score by Gender
Sun Tan City's ROI score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sun Tan City.
Female
2.1/5
Male
N/A
Sun Tan City ROI Score by Ethnicity
Sun Tan City's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sun Tan City.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Sun Tan City ROI Score by Age
Sun Tan City's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sun Tan City.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
Sun Tan City ROI Score by Usage
Sun Tan City's ROI score was rated the highest by customers who have used Sun Tan City's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Sun Tan City ROI Score by Industry
Sun Tan City's ROI score was rated 2.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Sun Tan City Customer Satisfaction (CSAT)
Sun Tan City Customer Satisfaction (CSAT) Score
58 / 100
Sun Tan City has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
4%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sun Tan City Customer Satisfaction
Sun Tan City's Customer Satisfaction score was rated highest by customers who have used Sun Tan City's products/services for Over 10 Years, and rated lowest by customers who have used Sun Tan City's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Sun Tan City's Customer Satisfaction.
Ranked Sun Tan City Customer Satisfaction the Highest
Ranked Sun Tan City Customer Satisfaction the Lowest
Sun Tan City Customer Satisfaction Score by Gender
Sun Tan City's Customer Satisfaction score was rated 46 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sun Tan City.
46 / 100
FemaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 15% | |
Very Dissatisfied | 39% |
Sun Tan City Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sun Tan City's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sun Tan City.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
42%
Sun Tan City Customer Satisfaction Score by Age
Sun Tan City's Customer Satisfaction score was rated 17 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sun Tan City.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 17% |
Sun Tan City Customer Satisfaction Score by Usage
Sun Tan City's Customer Satisfaction score was rated the highest by customers who have used Sun Tan City's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Sun Tan City Customer Service
2.7/5
Sun Tan City has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Sun Tan City's Customer Service
Address
611 West Poplar Helmwood Plaza Suite A3, Elizabethtown, KY 42701
Website
http://suntancity.com/
Phone Number
270-234-8444
Quick Insights into Sun Tan City Customer Service
Sun Tan City's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 18-25.
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Ranked Sun Tan City Customer Service the Highest
Ranked Sun Tan City Customer Service the Lowest
Sun Tan City Customer Service Score by Gender
Sun Tan City's Customer Service score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sun Tan City.
Female
2.6/5
Male
N/A
Sun Tan City Customer Service Score by Ethnicity
Sun Tan City's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sun Tan City.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Sun Tan City Customer Service Score by Age
Sun Tan City's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sun Tan City.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
36-40 2.3 | 36-40 | 2.3 |
41-45 2.4 | 41-45 | 2.4 |
Sun Tan City Customer Service Score by Usage
Sun Tan City's Customer Service score was rated the highest by customers who have used Sun Tan City's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Sun Tan City Customer Service Score by Industry
Sun Tan City's Customer Service score was rated 3.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Sun Tan City as an Employer
2.5/5
Sun Tan City has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Sun Tan City scored a -18 for Net Promoter Score and a -49 for Employee Net Promoter Score. NPS gauges how likely a customer of Sun Tan City would recommend the brand to a friend. ENPS measures how likely Sun Tan City employees would recommend working at Sun Tan City to a friend.
Net Promoter Score
-18
NPS Score
| 36% | Promoters |
|---|---|
| 10% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-49
eNPS Score
| 20% | Promoters |
|---|---|
| 11% | Passive |
| 69% | Detractors |
