17
NPS
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Suncorp Group
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About Suncorp Group's Brand
Operator of a financial-services group. The company provides general insurance, banking and life insurance, superannuation, and investment products and related services to the retail, corporate and commercial sectors in Australia.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
2.2/5
Pricing
2/5
Customer Service
Suncorp Group NPS
Suncorp Group's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Suncorp Group's customers would recommend using the product based on a scale of -100 to 100.
Suncorp Group Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Suncorp Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Oct 2021 50 | Oct 2021 | 50 |
Feb 2022 0 | Feb 2022 | 0 |
May 2022 -25 | May 2022 | -25 |
Sep 2022 0 | Sep 2022 | 0 |
Mar 2024 17 | Mar 2024 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Suncorp Group Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Suncorp Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Suncorp Group Product Quality
1.5/5
Suncorp Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Suncorp Group's overall Product Quality score rated by its users and customers.
Suncorp Group Product Information
Suncorp Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.suncorpgroup.com.au
- Company Size
- 10,000+ Employees
Suncorp Group Pricing
Suncorp Group ROI & Value For Money
2.2/5
Suncorp Group has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Suncorp Group Customer Satisfaction (CSAT)
Suncorp Group Customer Satisfaction (CSAT) Score
50 / 100
Suncorp Group has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Suncorp Group Customer Service
2/5
Suncorp Group has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Suncorp Group's Customer Service
Address
266 George Street, Brisbane, 4000
Website
www.suncorpgroup.com.au
Phone Number
7
Consumer vs. Employees
Suncorp Group scored a 17 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Suncorp Group would recommend the brand to a friend. ENPS measures how likely Suncorp Group employees would recommend working at Suncorp Group to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
