0
NPS
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SunGro Horticulture
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About SunGro Horticulture's Brand
Sun Gro Horticulture is a producer of peat moss and bark-based growing mixes.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
SunGro Horticulture NPS
SunGro Horticulture's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether SunGro Horticulture's customers would recommend using the product based on a scale of -100 to 100.
SunGro Horticulture Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
SunGro Horticulture NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SunGro Horticulture Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of SunGro Horticulture users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SunGro Horticulture Product Quality
4/5
SunGro Horticulture has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SunGro Horticulture's overall Product Quality score rated by its users and customers.
SunGro Horticulture Product Information
SunGro Horticulture’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.sungro.com
- Company Size
- 501-1,000 Employees
SunGro Horticulture Pricing
SunGro Horticulture ROI & Value For Money
3.5/5
SunGro Horticulture has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SunGro Horticulture's overall ROI score rated by its users and customers.
SunGro Horticulture Customer Service
3.5/5
SunGro Horticulture has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About SunGro Horticulture's Customer Service
Address
Agawam, MA 01001
Website
http://www.sungro.com
Phone Number
14137864343
SunGro Horticulture as an Employer
2.9/5
SunGro Horticulture has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
SunGro Horticulture scored a 0 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of SunGro Horticulture would recommend the brand to a friend. ENPS measures how likely SunGro Horticulture employees would recommend working at SunGro Horticulture to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
