-88
NPS
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Sunnova Energy International, Inc.
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About Sunnova Energy International, Inc. Brand
Sunnova Energy International Inc. (NYSE: NOVA) is a leading residential solar and energy storage service provider, with customers across the U.S. and its territories. Sunnova's goal is to be the source of clean, affordable and reliable energy, with a simple mission: to power energy independence so that homeowners have the freedom to live life uninterrupted™.
Brand at a Glance
62%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Sunnova Energy International, Inc. CMO
Michael Grasso
Michael Grasso serves as the EVP & Chief Marketing Officer of Sunnova. Michael started at Sunnova in January of 2018. Michael currently resides in the San Francisco Bay Area.
Sunnova Energy International, Inc. NPS
Sunnova Energy International, Inc.'s Net Promoter Score (NPS) is a -88 with 6% Promoters, 0% Passives, and 94% Detractors. Net Promoter Score tracks whether Sunnova Energy International, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Sunnova Energy International, Inc. Overall NPS
| 6% | Promoters |
|---|---|
| 0% | Passives |
| 94% | Detractors |
Sunnova Energy International, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -89 | Mar 2023 | -89 |
Apr 2023 -85 | Apr 2023 | -85 |
May 2023 -85 | May 2023 | -85 |
Sep 2023 -85 | Sep 2023 | -85 |
Oct 2023 -87 | Oct 2023 | -87 |
Nov 2023 -87 | Nov 2023 | -87 |
Dec 2023 -87 | Dec 2023 | -87 |
Jan 2024 -87 | Jan 2024 | -87 |
Jul 2024 -88 | Jul 2024 | -88 |
Aug 2024 -89 | Aug 2024 | -89 |
Oct 2024 -89 | Oct 2024 | -89 |
Jan 2025 -89 | Jan 2025 | -89 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sunnova Energy International, Inc. NPS by Gender
Male customers rated Sunnova Energy International, Inc.'s NPS 8 points higher than Female customers.
Male
-92
Sunnova Energy International, Inc.'s NPS was rated -92 by Male customers on Comparably.
4%
Promoters
0%
Passives
96%
Detractors
Female
-100
Sunnova Energy International, Inc.'s NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Sunnova Energy International, Inc. NPS by Ethnicity
Sunnova Energy International, Inc.'s NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino -72 | Hispanic or Latino | -72 |
Other -100 | Other | -100 |
Sunnova Energy International, Inc. NPS by Age
Sunnova Energy International, Inc.'s NPS was rated -100 points by customers ages 31-35 and customers ages 66+ on Comparably.
Sunnova Energy International, Inc. NPS by Usage
Sunnova Energy International, Inc.'s NPS was rated the highest by customers who have used Sunnova Energy International, Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -86 | 2 to 5 Years | -86 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Sunnova Energy International, Inc. Customer Reviews
Out of the 6 Sunnova Energy International, Inc. customer reviews 0 were positive and 6 were constructive. Sunnova Energy International, Inc. customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Sunnova Energy International, Inc. Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Sunnova Energy International, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sunnova Energy International, Inc. Customer Loyalty Score by Gender
Female customers rated Sunnova Energy International, Inc.'s Customer Loyalty score 8% higher than Male customers.
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Male
58%
Yes
Female
66%
Yes
Sunnova Energy International, Inc. Customer Loyalty Score by Ethnicity
Sunnova Energy International, Inc.'s Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
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60
out of 100
Caucasian
61
out of 100
Hispanic or Latino
50
out of 100
Other
Sunnova Energy International, Inc. Customer Loyalty Score by Age
Sunnova Energy International, Inc.'s Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 64% | 31-35 | 64% |
41-45 55% | 41-45 | 55% |
46-50 100% | 46-50 | 100% |
51-55 61% | 51-55 | 61% |
56-60 55% | 56-60 | 55% |
61-65 33% | 61-65 | 33% |
66+ 73% | 66+ | 73% |
Sunnova Energy International, Inc. Customer Loyalty Score by Usage
Sunnova Energy International, Inc.'s Customer Loyalty score was rated the highest by customers who have used Sunnova Energy International, Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Sunnova Energy International, Inc. Customer Loyalty Score by Industry
Sunnova Energy International, Inc.'s Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Military and Defense industry customers.
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Sunnova Energy International, Inc. Product Quality
1.5/5
Sunnova Energy International, Inc. has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Sunnova Energy International, Inc. Product Information
Sunnova Energy International, Inc.’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sunnova Energy International, Inc.'s product the highest.
- Website
- https://www.sunnova.com
- Company Size
- 501-1,000 Employees
Industry
Renewables and Environment
Quick Insights into Sunnova Energy International, Inc. Product Quality
Sunnova Energy International, Inc.'s Product Quality score was rated highest by customers who have used Sunnova Energy International, Inc.'s products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Sunnova Energy International, Inc. Product Quality the Highest
Ranked Sunnova Energy International, Inc. Product Quality the Lowest
Sunnova Energy International, Inc. Product Quality Score by Gender
Sunnova Energy International, Inc.'s Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Sunnova Energy International, Inc. Product Quality Score by Ethnicity
Sunnova Energy International, Inc.'s Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
Sunnova Energy International, Inc. Product Quality Score by Age
Sunnova Energy International, Inc.'s Product Quality score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Sunnova Energy International, Inc. Product Quality Score by Usage
Sunnova Energy International, Inc.'s Product Quality score was rated 1.5 stars by customers who have used Sunnova Energy International, Inc.'s products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Sunnova Energy International, Inc. Product Quality Score by Industry
Sunnova Energy International, Inc.'s Product Quality score was rated 1.5 stars by both Education and Tech industry customers.
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Sunnova Energy International, Inc. Pricing
Sunnova Energy International, Inc. ROI & Value For Money
1.5/5
Sunnova Energy International, Inc. has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Sunnova Energy International, Inc. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Sunnova Energy International, Inc..
Quick Insights into Sunnova Energy International, Inc. ROI
Sunnova Energy International, Inc.'s ROI score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked Sunnova Energy International, Inc. ROI the Highest
Ranked Sunnova Energy International, Inc. ROI the Lowest
Sunnova Energy International, Inc. ROI Score by Gender
Sunnova Energy International, Inc.'s ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Sunnova Energy International, Inc. ROI Score by Ethnicity
Sunnova Energy International, Inc.'s ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sunnova Energy International, Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
Other 1.5 | Other | 1.5 |
Sunnova Energy International, Inc. ROI Score by Age
Sunnova Energy International, Inc.'s ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Sunnova Energy International, Inc. ROI Score by Usage
Sunnova Energy International, Inc.'s ROI score was rated 1.5 stars by customers who have used Sunnova Energy International, Inc.'s products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Sunnova Energy International, Inc. ROI Score by Industry
Sunnova Energy International, Inc.'s ROI score was rated the highest by Tech industry customers, and the lowest by Military and Defense industry customers.
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Sunnova Energy International, Inc. Customer Satisfaction (CSAT)
Sunnova Energy International, Inc. Customer Satisfaction (CSAT) Score
3 / 100
Sunnova Energy International, Inc. has an overall Customer Satisfaction score of 3 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
3%
Satisfied
0%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
10%
Very Dissatisfied
85%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sunnova Energy International, Inc. Customer Satisfaction
Sunnova Energy International, Inc.'s Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by Other customers.
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Ranked Sunnova Energy International, Inc. Customer Satisfaction the Highest
Ranked Sunnova Energy International, Inc. Customer Satisfaction the Lowest
Sunnova Energy International, Inc. Customer Satisfaction Score by Gender
Male customers rated Sunnova Energy International, Inc.'s Customer Satisfaction score 0 points higher than Female customers.
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3 / 100
MaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 4% | |
Very Dissatisfied | 89% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 19% | |
Very Dissatisfied | 81% |
Sunnova Energy International, Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sunnova Energy International, Inc. Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
84%
CSAT according to Hispanic or Latino
Sunnova Energy International, Inc. Customer Satisfaction (CSAT) score was rated 14% according to Hispanic or Latino users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
86%
CSAT according to Other
Sunnova Energy International, Inc. Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
89%
Sunnova Energy International, Inc. Customer Satisfaction Score by Age
Sunnova Energy International, Inc.'s Customer Satisfaction score was rated 0 points by customers ages 31-35 and customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Sunnova Energy International, Inc. Customer Satisfaction Score by Usage
Sunnova Energy International, Inc.'s Customer Satisfaction score was rated the highest by customers who have used Sunnova Energy International, Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Sunnova Energy International, Inc. Customer Satisfaction Score by Industry
Sunnova Energy International, Inc.'s Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Military and Defense industry customers.
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{
"title": "Sunnova Energy International, Inc. Customer Satisfaction Score by Industry",
"text": "Sunnova Energy International, Inc.'s Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Military and Defense industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Sunnova Energy International, Inc.'s Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 11
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sunnova Energy International, Inc.'s Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sunnova Energy International, Inc.'s Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
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"groupId": 538,
"score": 0,
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"scoreClassName": "",
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]
}Sunnova Energy International, Inc. Customer Service
1.5/5
Sunnova Energy International, Inc. has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Sunnova Energy International, Inc.'s Customer Service
Address
20 Greenway Plaza Suite 540, Houston, TX 77046
Website
https://www.sunnova.com
Phone Number
866-786-6682
Sunnova Energy International, Inc.'s Social Links
Quick Insights into Sunnova Energy International, Inc. Customer Service
Sunnova Energy International, Inc.'s Customer Service score was rated highest by customers who have used Sunnova Energy International, Inc.'s products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Sunnova Energy International, Inc. Customer Service the Highest
Ranked Sunnova Energy International, Inc. Customer Service the Lowest
Sunnova Energy International, Inc. Customer Service Score by Gender
Sunnova Energy International, Inc.'s Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Sunnova Energy International, Inc. Customer Service Score by Ethnicity
Sunnova Energy International, Inc.'s Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
Sunnova Energy International, Inc. Customer Service Score by Age
Sunnova Energy International, Inc.'s Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sunnova Energy International, Inc..
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Sunnova Energy International, Inc. Customer Service Score by Usage
Sunnova Energy International, Inc.'s Customer Service score was rated 1.5 stars by customers who have used Sunnova Energy International, Inc.'s products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Sunnova Energy International, Inc. Customer Service Score by Industry
Sunnova Energy International, Inc.'s Customer Service score was rated 1.5 stars by both Education and Tech industry customers.
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Sunnova Energy International, Inc. as an Employer
4.6/5
Sunnova Energy International, Inc. has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of Sunnova Energy International, Inc.
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Sunnova Energy International, Inc. scored a -88 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Sunnova Energy International, Inc. would recommend the brand to a friend. ENPS measures how likely Sunnova Energy International, Inc. employees would recommend working at Sunnova Energy International, Inc. to a friend.
Net Promoter Score
-88
NPS Score
| 6% | Promoters |
|---|---|
| 0% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 56% | Promoters |
|---|---|
| 28% | Passive |
| 16% | Detractors |
